Leslie Pena
Sam's Club
HOUSTON,TX
2
Languages
1
Certification
3
years of professional experience
Adaptable early-career professional with experience in member support, checkout accuracy, and front-end operations. Skilled in client retention strategies, strong interpersonal communication, and attention to detail. Focused on improving service quality, resolving concerns quickly, and supporting smooth daily operations.
Work History
Member Specialist
7 Months- Assisted members with account inquiries, membership renewals, and service resolutions.
- Processed membership applications and verified account details for accurate system updates.
- Educated members on benefits, services, and value-added Sam's Club offerings.
- Resolved checkout and payment concerns while maintaining positive member experience.
- Supported self-checkout and Scan & Go assistance for efficient member transactions.
Catechist Assistant
2 Years 9 Months- Assisted catechist with lesson preparation, classroom setup, and faith formation activities for children.
- Supported smooth worship and learning environment by organizing materials, supplies, and instructional resources.
- Reinforced Catholic teachings through small-group guidance, prayer support, and age-appropriate discussion.
- Monitored student participation and behavior, ensuring respectful, attentive, and safe classroom conditions.
Checker
9 Months- Verified merchandise prices, descriptions, and quantities against shelf tags and invoices.
- Inspected outgoing orders for accuracy before bagging and customer pickup.
- Corrected scanning errors and resolved checkout discrepancies with cashiers and customers.
- Maintained organized front-end workflow to support fast, accurate register operations.
Education
Bachelor of Science - Respiratory Therapy
Skills
Exceptional communication
Data entry proficiency
Client retention strategies
Strong interpersonal skills
Customer service
Order of draw
Venipuncture technique
HIPAA compliance
Patient communication
Certification
Certified in Phlebotomy
- Certified Phlebotomist , National registry of allied health professionals
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Member Specialist
Sam's Club
03.2026 - CurrentRead More
Checker
Fiesta Market
06.2025 - 03.2026Read More
Catechist Assistant
St. John Neumann Catholic Church
08.2023 - 05.2026Read More
Texas Southern University
Bachelor of Science from Respiratory Therapy
Read More