D'vonte Hurst
Missouri City,TX
Summary
Dynamic Service Advocate with a proven track record at Target, excelling in customer satisfaction and complex problem-solving. Elevated service standards through innovative solutions and effective team training, significantly enhancing customer experiences. Skilled in multitasking and assertive decision-making, adept at leading diverse teams to exceed service goals.
Overview
5
5
years of professional experience
Work History
Service Advocate
target
Houston, TX
06.2020 - Current
- Recognized by management for providing exceptional customer service.
- Provided support for new employees on proper techniques for dealing with challenging customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
- Completed continuing education and training programs for professional development.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- De-escalated problematic customer concerns.
- Prevent key product losses by researching discrepancies and correcting problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse groups of people to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
KIPP Houston Highschool
05-2020
Skills
- Customer service background
- Complex problem-solving
- Innovative
- Decision-making skills
- Time and task management/delegation
- Assertiveness
- Project coordination
- Positive and friendly
- Multitasking and organization
- Fast learner
- Service metrics tracking
- Team training and leadership
- Attention to detail
- Multitasking Abilities
- Money management
Timeline
Service Advocate
target
06.2020 - Current
High School Diploma -
KIPP Houston Highschool