Dwan Alexander
Fairhope,USA
Summary
Over 24 years of experience in the automotive industry, specializing in mentoring and developing talent across various leadership roles including Sales, Finance, and Service Management. Proven track record of guiding individuals to achieve significant career advancements and reach their professional goals. Deep passion for automotive excellence and continuous learning drives commitment to team success and industry growth.
Overview
24
24
years of professional experience
Work History
General Sales Manager
Atlanta Best Used Cars
Peachtree Corners, GA
12.2023 - Current
- Directed over 70 employees, ensuring high levels of productivity and efficiency.
- Established relationships with lenders while structuring deals for optimal outcomes.
- Led daily sales meetings to keep team focused on performance targets.
- Formed strong teams to guarantee proper alignment of roles and responsibilities.
- Assisted finance managers in timely deal submissions, securing funding within 48 hours.
- Converted customer interactions into sales opportunities effectively.
- Sustained an average of 300+ sales for the year 2024.
- Collaborated with mechanics, service advisors, parts managers, detailers, and porters for seamless operations.
Finance/Sales Manager
Grand Motorcars
Marietta, GA
03.2021 - 12.2023
- Led a team of over 15 sales professionals, ensuring CRM leads and tasks were up-to-date.
- Optimized profit on every deal through effective structuring and negotiation techniques.
- Directed submission of structured deals to lenders for expedited processing.
- Facilitated daily sales meetings, fostering communication and strategy alignment.
- Handled customer service inquiries and complaints efficiently, improving satisfaction rates.
- Provided support for recon and body shop issues, maintaining workflow stability.
- Ensured regular engagement with customers through consistent follow-up efforts.
- Achieved a 72-hour turnaround for deal funding, enhancing cash flow.
Finance/Sales Manager
Automax Atlanta
Lilburn, GA
03.2019 - 03.2021
- Oversaw leads and sales team, resulting in effective deal closures.
- Engaged with various lenders to secure optimal financing solutions and enhance profitability.
- Daily opening and closing of dealership ensured smooth operations.
- Executed efficient CIT processes to guarantee prompt deal funding with complete stipulations.
- Marketed backend products such as vehicle service contracts, appearance packages, GAP protection, and tire and wheel options.
- Organized customer dispatch logistics for nationwide delivery services.
- Set up finance deals for processing through Dealer Track to facilitate financing approvals.
Part Owner/General & Finance Manager
CARPLUS MOTORS
04.2016 - 03.2019
- Participated in multiple auction events across U.S., notably at Manheim, Carmax, and Adesa.
- Engaged in buying and selling luxury and domestic vehicles valued between $5,000 and $60,000.
- Executed reconditioning processes for acquired vehicles covering dents and maintenance needs.
- Documented vehicle condition through photography and uploaded data on Dealer website.
- Led sales team efforts by managing lead flow and assisting in deal closures with finance options.
- Evaluated customer credit profiles to align them with best financing solutions.
- Maintained strong C.I.T turnaround timeframes of 24 to 72 hours after packaging completion.
- Completed tag and title documentation using TitleTec for efficient registration processing.
Finance/Sales Manager
Vining's Enterprises Inc
Woodstock, GA
01.2015 - 03.2016
- Directed financing operations and structured deals within used auto sales lot.
- Conducted thorough inspections of inventory to maintain high standards for sale.
- Utilized dealership website and advertising sources to manage internet leads effectively.
- Engaged prospective customers by identifying needs through follow-ups.
- Facilitated hiring for all positions, ensuring a well-rounded operational team.
- Established clear short and long-term goals while innovating sales strategies.
- Maintained communication with Director of Operations to track business progress.
- Managed social media, advertising, and merchandising efforts while resolving customer issues.
Finance Manager
Quality Cars Inc
Marietta, GA
01.2014 - 01.2015
- Submitted structured deals to lenders, enhancing profitability of backend products.
- Built strategic lender partnerships with firms like Wells Fargo and Gateway.
- Executed timely C.I.T turnarounds, ensuring deal packages were finalized within 24 to 72 hours.
Sales/Closer
Marietta Luxury Motors
Marietta, GA
12.2012 - 01.2014
- Engaged with customers by demonstrating vehicle features effectively.
- Coordinated test drives, providing firsthand experience of vehicles.
- Assisted buyers in completing finance applications and required paperwork promptly.
- Ensured client satisfaction through systematic follow-ups via dealership CRM.
- Collaborated with sales team members to close deals efficiently, enhancing profits.
- Relocated vehicles as necessary throughout the year for optimal sales visibility.
- Partnered with sales personnel to pursue every potential deal opportunity.
Sales/Internet Manager
Valley Honda
Naperville, IL
04.2010 - 11.2012
- Directed test drives and facilitated negotiations for Honda's new and used vehicle sales.
- Achieved favorable trade-in and sale prices through effective customer negotiations.
- Performed profitability research to establish advantageous pricing for sales and trade-ins.
- Engaged with management to authorize deals, promptly informing customers of outcomes.
- Earned recognition as top sales performer, securing awards for exceptional achievements.
- Sustained a 97.8 CSI score, receiving the Silver Award for two years consecutively.
- Advanced to Internet Manager position, managing leads for over 40 sales personnel.
- Provided follow-up support with price quotes and emphasized competitive advantages.
Sales/Closer
AutoNation
Lithia Springs, GA
03.2005 - 03.2010
- Participated in training classes focusing on phone skills, sales procedures, and follow-ups.
- Obtained certifications for Honda, Nissan, and Toyota products.
- Sold an average of 20 cars monthly with $4,000 front gross profit per sale.
- Achieved CSI scores consistently at or above 97%.
- Negotiated deals to ensure maximum gross profit from other sales associates' transactions.
- Supported internet department operations at Nissan dealership to drive profitability.
- Completed comprehensive Finance School program through AutoNation to enhance financial expertise.
Sales
Toyota of Augusta
Augusta, GA
02.2003 - 02.2005
Sales
Bobby Jones Ford
Augusta, GA
08.2001 - 01.2003
Education
High school or equivalent - undefined
North Augusta High School
North Augusta, SC06.2001
Skills
- Marketing
- Financial Report Writing
- Budgeting
- Accounts Receivable
- Forecasting
- Account Management
- CRM Software
- Business development
- Pricing
- Outlook
- Financial Analysis
- Sales
- Finance
- Data entry
- Management
- Salesforce
- Sales Management
- Credit Analysis
Additional Information
- Skills
- Sales, Business Development, Data Entry, Marketing, Outlook, Finance, etc, .
Timeline
General Sales Manager
Atlanta Best Used Cars
12.2023 - Current
Finance/Sales Manager
Grand Motorcars
03.2021 - 12.2023
Finance/Sales Manager
Automax Atlanta
03.2019 - 03.2021
Part Owner/General & Finance Manager
CARPLUS MOTORS
04.2016 - 03.2019
Finance/Sales Manager
Vining's Enterprises Inc
01.2015 - 03.2016
Finance Manager
Quality Cars Inc
01.2014 - 01.2015
Sales/Closer
Marietta Luxury Motors
12.2012 - 01.2014
Sales/Internet Manager
Valley Honda
04.2010 - 11.2012
Sales/Closer
AutoNation
03.2005 - 03.2010
Sales
Toyota of Augusta
02.2003 - 02.2005
Sales
Bobby Jones Ford
08.2001 - 01.2003
High school or equivalent - undefined
North Augusta High School