Dwan Scott
Statesboro,GA
Summary
Dynamic retail professional with extensive experience at Dollar General Store, excelling in customer service and team leadership. Proven track record in cash handling and inventory management, enhancing store operations and customer satisfaction. Recognized for training new associates and fostering a collaborative environment to achieve sales targets and improve overall performance.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
Statesboro, GA
04.2021 - 10.2022
- Supported team members in daily operations to ensure smooth workflow and customer satisfaction.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
Sales Associate
Ez Go Stores
Warner Robins, GA
08.2019 - 08.2020
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained product displays and inventory levels to optimize store presentation and availability.
- Collaborated with team members to achieve sales targets and provide exceptional customer service.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty through effective problem-solving.
- Trained new staff on sales techniques and operational procedures to promote consistency in service delivery.
Sales Associate
Dunkin' Donuts
Macon, GA
02.2019 - 07.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively engage customers.
- Organized merchandise displays to optimize product visibility and attractiveness.
- Processed transactions accurately and efficiently using point-of-sale systems.
Education
GED -
Statesboro High School
Statesboro, GASkills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
Timeline
Lead Sales Associate
Dollar General Store
04.2021 - 10.2022
Sales Associate
Ez Go Stores
08.2019 - 08.2020
Sales Associate
Dunkin' Donuts
02.2019 - 07.2019
GED -
Statesboro High School