Hi, I’m
Dwan Williams
Bridgeport,Ct
Summary
II am seeking to obtain employment using my skills in an office setting with potential for growth within my company. I bring strong customer service and organizational skills, am professional, am punctual, am able to multitask, and willing to go above and beyond while performing my job duties
Overview
16
years of professional experience
Work History
Webster Bank Arena at HarboryardBridgeport, CT
Housekeeping
10.2011 - Current
Job overview
Maintained a safe and clean environment within the building
Best FriendsNorwalk, CT
Customer Service Representative
05.2012 - 09.2013
Job overview
Fielding inbound and outbound Calls - collect payments for various items and services - data entry - using my customer service skills for my clients needs
Cardiology Associates Of FairfieldStamford, CT
Medical Assistant
02.2009 - 09.2009
Job overview
Prepping clients for doctor visit by taking vital signs and running tests - managing and organizing clients charts - providing my good customer service skills
Education
Housatonic Community CollegeBridgeport, CT
Associates Degree from Human Services
Current
Butler Business SchoolBridgeport, CT
Certificate from Medical Assistant/Secretarial Program
2008
Margaret Egan CenterMilford, CT
Certificate from Certified Nurses assistant
2003
Skills
Active listening skills
seasoned in conflict resolution
Sharp problem solverCourteous Demeanor
Energetic work attitude
Telecommunication skills
seasoned in conflict resolution
Sharp problem solverCourteous Demeanor
Energetic work attitude
Telecommunication skills
Accomplishments
Customer Service
- Researched, calmed, and rapidly resolved client conflicts to prevent loss of client accounts
- Worked with company systems and diligently completed all assigned tasks, working overtime as needed
Timeline
Customer Service Representative
Best Friends
05.2012 - 09.2013
Housekeeping
Webster Bank Arena at Harboryard
10.2011 - Current
Medical Assistant
Cardiology Associates Of Fairfield
02.2009 - 09.2009
Housatonic Community College
Associates Degree from Human Services
Butler Business School
Certificate from Medical Assistant/Secretarial Program
Margaret Egan Center
Certificate from Certified Nurses assistant