Dwayne Chisholm
Marietta,USA
Summary
Dynamic manager skilled in optimizing operations and enhancing customer satisfaction. Strong history of implementing effective sales strategies and building diverse teams, driving profitability and achieving organizational goals through strategic leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Heights Finance
Marietta, GA
11.2021 - Current
- Managed retention and maintenance of existing accounts, including lending and collecting, to meet branch sales and customer service standards.
- Coached branch staff by providing actionable feedback, supporting achievement of branch goals, reducing turnover, and fostering a positive branch environment.
- Continuously attracting high-quality and diverse talent, coordinating, and interviewing prospective candidates, and making recommendations to District Manager for district and regional vacancies.
- Developed business relationships by networking with local establishments, enhancing community relations.
- Responding to customer inquiries, handling complaints and concerns, and building customer relationships via phone, email and chat platforms.
- Handled approval exceptions to policy based on specific circumstances. Resolved issues related to products, services, and policies for customers.
- Participating in company meetings and professional development activities to remain well-informed of current trends and changing environment to enhance competency.
Branch Manager
Mariner Finance
North Charleston, SC
08.2018 - 11.2021
- Created strategies to develop and expand existing customer sales, resulting in increased annual sales.
- Consistently achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Coached employees in successful up-selling methods to increase loan growth and successful cross-selling techniques to increase revenue.
- Enhanced branch production by managing staff conflicts and coaching employees on company protocols and operational processes.
- Identified and resolved issues affecting ancillary product sales and business operations, contributing to overall growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Evaluated consumer loan applications against outline specifications to approve, deny or recommend loan adjustment files.
Operations Manager
Quik Chek
Asheboro, NC
11.2013 - 08.2018
- Devised, deployed, and monitored processes to boost long-term business success and increase profit levels.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Assessed financial statements and loss-mitigation reports to evaluate growth performance, developed targeted improvements and implemented changes resulting in increased profits.
- Reviewed financial reports daily and investigated variances with accounting staff to keep records accurate.
- Enhanced team performance by implementing structured employee evaluation processes.
- Cultivated strong relationships with business customers and suppliers through consistent communication and engagement.
- Secured company assets by establishing and enforcing comprehensive security policies.
Education
Bachelor of Arts - Economics
East Carolina University
Greenville, NC05-2007
Skills
- Leadership in sales and operations
- Financial management and profit analysis
- Adherence to upselling standards
- Expertise in labor law
- Recruitment and employee evaluation
- Development of training programs
- Excellence in customer service delivery
- Sales management and relationship building
- Conflict resolution and negotiation skills
- Supervisory experience in team leadership
- Proficient in Microsoft Office Suite
- Knowledge of banking practices and Google Suite tools
- Cold calling strategies and pricing techniques
- Setting performance goals and enhancing communication skills
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Manager
Heights Finance
11.2021 - Current
Branch Manager
Mariner Finance
08.2018 - 11.2021
Operations Manager
Quik Chek
11.2013 - 08.2018
Bachelor of Arts - Economics
East Carolina University