Dwayne Cotton
St Louis,MO
Summary
Amazon associate with over 4 years of successful experience in training and execution. Recognized consistently for performance excellence and contributions to success in Amazon industry. Strengths in Amazon launches and training incoming associates backed by training in amnesty, AFM, away team, dock clerk, TDR, pod transfers both on and off the AR floor, stow and decant.
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Overview
30
30
years of professional experience
Work History
Amazon Associate
Amazon Fulfillment Center
07.2019 - Current
- Amnesty Classroom Trainer 01/2020 to 04/2020 - Trained and educated new Amazon associates on how to access, navigate, and service the AR floor to keep productivity at a maximum. Taught 6 different Amnesty classes consisting of 4-6 associates.
- Away Team Launches 09/2021 to 11/2021 - Managed and trained new Amazon associates on how to setup and access the AR floor for successful removal of outgoing pods and how to successfully induct incoming pods as dock clerk for a new Amazon launch facility. Trained 4 associates per site. Launch sites were AGS1 and ORD5. 09/2022 to 11/2022 sites were JAN1 and BDL4.
- Learning Ambassador (amnesty and stow) 06/2021 to current - Trained to audit and evaluate employees on performance, accuracy, safety and knowledge.
- TDR 06/2021 to current - Trained to open and close dock doors safely for associates and managers. Trained to be a spotter for moving trailers in the yard.
- Dock clerk 09/2020 to current - Trained to receive incoming pods from other Amazon facilities and receive outgoing pods to be loaded correctly for safe transport to new Amazon launch sites.
- AFM 09/2019 to current - Trained to successfully access, navigate, and service the AR floor in order to keep productivity at a maximum capacity. AFM trainer for pod transfer at STL8.
- Stow 08/2019 to current - Trained to stow items in pods for customer purchases.
- Coached new hires on the proper way to stow items and safety
- Coached staff on daily performance and conducted evaluations to constructively address concerns
- Decant - Trained to prepare items to be stowed for purchase
Tax Preparer
H & R Block Tax Services
01.1994 - Current
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Saved client $1000.00 on average by uncovering eligibility for Earned Income Tax Credit, Child Tax Credit, and Savers credit.
- Offered clients recommendations to reduce tax liabilities.
- Interviewed self employed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Oversaw team of 9 tax professionals handling up to 2000 clients per year.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
Presser
Savile Row Custom Clothiers
04.1994 - Current
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Used standard steam machine to remove creases from garments and linens.
- Prepared garments for laundering by removing stains and fixing problems such as tears.
- Handled and pressed bridal gowns, evening dresses and sports jackets to meet customer needs.
- Straightened, smoothed or shaped materials to prepare for pressing.
- Maintained calm composure in stressful and hot working conditions while standing for long periods of time.
- Operated steam, hydraulic or other pressing machines to remove wrinkles from garments and flatwork items.
Presser
Dry Clean 1-2-3
07.2015 - 07.2019
- Assisted customers with payments, deliveries and questions.
- Prepared garments for laundering by removing stains and fixing problems such as tears.
- Handled and pressed bridal gowns, evening dresses and sports jackets to meet customer needs.
- Straightened, smoothed or shaped materials to prepare for pressing.
- Maintained calm composure in stressful and hot working conditions while standing for long periods of time.
- Adhered to safety guidelines and closely followed equipment instructions to prevent accidents and garment damage.
- Hung, folded and packaged finished articles to deliver to customers.
- Collaborated effectively with other pressers to efficiently complete large orders, satisfy customers and promote loyalty.
- Operated steam, hydraulic or other pressing machines to remove wrinkles from garments and flatwork items.
- Spotted stains before pressing clothing and used appropriate cleaning tools and products to remove spots.
Education
GED -
East St Louis Senior High
East St Louis, Illinois08.1989
Skills
- Employee Mentoring
- Employee onboarding and orientation
- New employee orientations
- Employee Safety
- Employee orientation
- Employee evaluations
- Flexible and Adaptable
- Dependable and Responsible
- Decision Making
- Teamwork and Collaboration
Timeline
Amazon Associate
Amazon Fulfillment Center
07.2019 - Current
Presser
Dry Clean 1-2-3
07.2015 - 07.2019
Presser
Savile Row Custom Clothiers
04.1994 - Current
Tax Preparer
H & R Block Tax Services
01.1994 - Current
GED -
East St Louis Senior High