Dwayne D Mathes
Gallatin,TN
Summary
Results-driven business consultant with a proven track record in optimizing operational efficiency and driving strategic initiatives. Leveraging expertise in data analysis, process improvement, and stakeholder collaboration to deliver impactful solutions for clients and contribute to organizational success. Offers a blend of leadership qualities and a strong desire to learn and grow within a management environment. Provides insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to utilize and further develop these skills in a management role.
Overview
19
19
years of professional experience
Work History
Franchise Business Consultant
Valvoline Retail Services
06.2014 - Current
- Utilized strong problem-solving skills to address complex challenges faced by franchisees, offering effective solutions tailored to their specific needs.
- Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
- Ensured compliance with all legal and regulatory requirements across franchises, minimizing risk exposure for the organization.
- In current role, increased net revenue results of all assigned Franchisees by an average of19%
- Year over year SSS growth of22%
- Holiday performance leader4 consecutive years
Service Center Manager II
Valvoline Instant Oil Change
06.2006 - 06.2014
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty.
- Promoted positive work culture by fostering open communication channels among team members.
Education
High School Diploma -
Beech Sr High
Hendersonville, Tennessee06.1988
Skills
- Customer Experience
- Sales Training
- Data Analysis
- Leadership Training
- B2B Sales
- Facilitation
- Organizational development
- Business analysis
- Operations management
COMMUNICATION
I have Facilitated over 400 hours of training classes for VRS and assisted in creating content for other courses. I have certificates in both public speaking and professional writing.
LEADERSHIP
Over my career I have trained and promoted multiple future managers and Area managers. I have taken the lead on safety initiatives and aided crafting new regulations. I have used influencing skills to direct business owners to make changes for the betterment of their business and future earnings.
Awards
5 STAR MANAGER AWARD, ZERO RECORDABLE INJURY AWARD4X
Timeline
Franchise Business Consultant
Valvoline Retail Services
06.2014 - Current
Service Center Manager II
Valvoline Instant Oil Change
06.2006 - 06.2014
High School Diploma -
Beech Sr High
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