DWAYNE HILL JR.
Jamaica,New York
Summary
A cross-functional and motivated business professional with an expertise in communications, sales, project and account management. Possesses a proven track record of success by consistently exceeding expectations and goals while contributing to the promotion of excellence in the workplace.
Overview
11
11
years of professional experience
Work History
Member Service Representative
SEIU Local 32 BJ Benefit Fund
02.2023 - Current
- Collecting and analyzing data/information to resolve a problem in real time, at high volume standards.
- Provide quality customer service to participants to resolve eligibility or Fund benefit issues.
- Displayed proficiency in all processing systems: eligibility process, health benefits and systems.
- Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Thomas Shortman).
- Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance.
- Representatives analyze and interpret customer phone and written correspondence.
- Ability to effectively communicate to participants.
- Perform any other relevant, related or pertinent work duties as required or assigned by management.
Engagement Specialist
AbleTo
11.2016 - 01.2023
- Initiated outreach to prospective members to engage in an informative discussion around overall program benefits and enrollment
- Managed Initial Consultation scheduling in addition to acknowledging participant inquiries and objections with prompt call-backs (from voicemails)
- Utilized AbleTo systems to efficiently update call logs and participant Initial Consultation scheduling
- Demonstrated the flexibility and willingness to adapt to changes of job functions and company policies when the need arose.
Medicare Enrollment Specialist
Blue Shield of California
10.2013 - 06.2016
- Supported and aided qualifying customers with Medicare enrollment, record reconciliation and important benefit information
- Maintained attention to detail, confidentiality and professional communication in assignments ranging from routine to moderately complex
- Promoted to Medicare Enrollment Specialist in April 2015 for exceptional performance and client service.
Education
Some College (No Degree) - Business Management
Mercy College
New York, NYTimeline
Member Service Representative
SEIU Local 32 BJ Benefit Fund
02.2023 - Current
Engagement Specialist
AbleTo
11.2016 - 01.2023
Medicare Enrollment Specialist
Blue Shield of California
10.2013 - 06.2016
Some College (No Degree) - Business Management
Mercy College
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