DWAYNE JENNETT
Sales Management
York,Pennsylvania
Summary
Goal-oriented manager with distinguished experience in automotive sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Sales Manager
Ciocca Automotive
Ciocca Chevrolet, York, PA
01.2024 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
General Manager
Apple Automotive Group
Your Auto Source, York, PA
12.2022 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Finance Manager
Apple Automotive Group
Apple Subaru, York, PA
03.2020 - 11.2021
- Reviewed documentation and identified financial discrepancies where applicable.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Collaborated with cross-functional teams for strategic business planning and growth initiatives.
- Conducted comprehensive risk assessments to safeguard assets and ensure regulatory compliance.
- Played key role in strategic planning sessions, offering insights that shaped company direction and growth.
- Delivered comprehensive financial training programs for non-finance managers, enhancing cross-functional understanding and collaboration.
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Business Manager
Manderbach Ford
Manderbach Ford, Hamburg, PA
04.2018 - 03.2020
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
Sales Manager
Maguire's Auto Group
Maguire's Nissan, Lebanon, PA
04.2017 - 04.2018
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Assistant Manager
Kelly Cadillac
Kelly Cadillac, Lancaster, PA
07.2015 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Finance Manager
Maguire's Auto Group
Maguire's Ford, Palmyra, PA
01.2015 - 06.2015
- Reviewed documentation and identified financial discrepancies where applicable.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Collaborated with cross-functional teams for strategic business planning and growth initiatives.
- Conducted comprehensive risk assessments to safeguard assets and ensure regulatory compliance.
- Delivered comprehensive financial training programs for non-finance managers, enhancing cross-functional understanding and collaboration.
- Complied with established internal controls and policies.
Finance Manager
Maguire's Auto Group
Maguire's Nissan, Lebanon, PA
04.2014 - 09.2014
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Collaborated with cross-functional teams for strategic business planning and growth initiatives.
- Delivered comprehensive financial training programs for non-finance managers, enhancing cross-functional understanding and collaboration.
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Sales Manager
Apple Automotive Group
Apple Cadillac, York, PA
08.2011 - 03.2014
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Organized promotional events and interacted with community to increase sales volume.
Assistant Manager
Apple Automotive Group
Apple Budget Outlet, York, PA
08.2010 - 07.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used Vehicle Manager
Apple Automotive Group
Apple Nissan, York,PA
02.2010 - 08.2010
- Contributed to overall dealership success by working closely with other department heads, sharing best practices and collaborating on cross-departmental initiatives.
- Managed trade-in process efficiently while ensuring fair valuations were provided to customers in exchange for their vehicles.
- Developed a comprehensive training program to improve the skills of sales staff in handling pre-owned car transactions.
- Collaborated with finance department to create appealing financing options for customers purchasing used cars.
- Improved inventory turnover rate through efficient management of vehicle acquisition and sales processes.
- Oversaw reconditioning efforts on acquired vehicles as needed, working closely with service technicians to prioritize necessary repairs while minimizing costs.
- Maximized profit margins by implementing effective pricing strategies for used vehicles.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
High School Diploma -
Harry S Truman, High School
Levittown, PASkills
- Relationship building
- Staff management
- Goals and performance
- Verbal and written communication
- Sales expertise
- Client relationship management
- Strategic planning
- Sales process
- Sales operation
- Goal setting
- Sales coaching
- Performance management
Timeline
Sales Manager
Ciocca Automotive
01.2024 - Current
General Manager
Apple Automotive Group
12.2022 - 01.2024
Finance Manager
Apple Automotive Group
03.2020 - 11.2021
Business Manager
Manderbach Ford
04.2018 - 03.2020
Sales Manager
Maguire's Auto Group
04.2017 - 04.2018
Assistant Manager
Kelly Cadillac
07.2015 - 03.2017
Finance Manager
Maguire's Auto Group
01.2015 - 06.2015
Finance Manager
Maguire's Auto Group
04.2014 - 09.2014
Sales Manager
Apple Automotive Group
08.2011 - 03.2014
Assistant Manager
Apple Automotive Group
08.2010 - 07.2011
Used Vehicle Manager
Apple Automotive Group
02.2010 - 08.2010
High School Diploma -
Harry S Truman, High School