Dwayne Martin
Mansfield,TX
Summary
Knowledgeable Immigration Services Officer with 9-year history of effectively enforcing immigration laws, rules and regulations. Committed to detecting and preventing unlawful entry of non-citizens while successfully providing immigration and humanitarian benefits to qualified immigrants. Comfortable working in high-stress situations and managing diverse workloads. Seasoned team leader with unrelenting dedication to keeping our nation safe and secure.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Immigration Services Officer
U.S. Citizenship And Immigration Services, USCIS
Irving, TX
10.2019 - Current
- Perform security checks utilizing systems such as TECS, VIBE, ADIS and CLAIMS, for individuals applying for immigration benefits in accordance with all applicable DHS/USCIS laws and policies to verify accuracy of each petition and identify common fraud patterns and trends.
- Independently formulate comprehensive analysis of evidence related to time sensitive and complicated cases to determine a beneficiary’s eligibility for immigration benefits based on standards set forth in the INA and 8CFR.
- Thoroughly analyze all evidence submitted with the initial petition and in response to requests for additional evidence to determine if the beneficiary or beneficiaries meet the requirements necessary to be granted the benefit for the highly complex I-140 Premium Processing Visa classifications.
- Compose clear and concise notices to petitioners, such as Requests for Evidence in ECHO.
- Prepare legally sufficient Denial notices in ECHO and cite the appropriate laws and regulations.
- Analyze trends to identify potentially fraudulent cases and draft written requests for review to Center Fraud Detection Operations (CFDO) for further investigation.
- Thoroughly review CFDO’s Statement of Findings to determine benefit eligibility.
- Process petitions returned by U.S. Consulates and review the U.S. Department of State’s findings for possible fraud and ineligibilities. Subsequently reaffirm the initial decision or revoke approvals based on findings.
- Develop and implement effective time and case management systems to comply with critical and time sensitive premium processing guidelines, as well as internal policies regarding expedited cases, Congressional, and Ombudsman inquiries.
- Mentor and share knowledge and experience with team members and section colleagues Participate in national roundtables and conference calls to identify and discuss issues and trends with Headquarters and other service centers. Reported on the effectiveness of inti- fraud operations, recommended corrective action plans, such as changes in local, state, and national policies and procedures.
- Identify specific vulnerabilities of the immigration system, identify systematic vulnerabilities to the integrity of the legal immigration system.
- Apply corrective actions to strengthen the legal immigration system based on identified vulnerabilities and prepare analyses to enhance local, regional, and national immigration fraud policies.
- Provided assistance to supervisor in coaching, mentoring new junior immigration service officers on NIW cases in an overall effort to assist them in making the correct decision and promote consistency.
- Enhanced internal client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
- Streamlined application review processes for quicker turnaround times and improved case completion rates.
- Conducted thorough background checks to maintain security and prevent fraud in the immigration system.
- Collaborated with team members to share best practices, ensuring a high level of service for all clients.
- Mentored new officers on my team, sharing expertise and knowledge to develop their skills as immigration services officers.
- Reduced case backlogs by prioritizing urgent cases and optimizing workload distribution among our team.
- Maintained detailed records of all cases, ensuring accurate documentation for future reference and compliance with regulations.
- Contributed to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.
Asylum Pre-Screening Officer
U.S. Citizenship And Immigration Services, USCIS
Houston, TX
09.2023 - 05.2024
- Review pre-interview CBP referral documents.
- Interview asylum applicants and conduct credible fear and reasonable fear screenings.
- Conduct applicant security checks using TECS/ NCIC, CPMS IDENT, EARM, and Global.
- Produce adverse Information Memo on applicants who may have possible bars.
- Build a written analysis for the noncitizen and make a reasonable possibility determination on the harm experienced by the applicant.
Immigration Services Officer
U.S. Citizenship And Immigration Services, USCIS
Ft. Dix/McGuire Air Force Base
10.2021 - 12.2021
- Supported a high interest and time sensitive DHS mission in support of Operation Allies Welcome (OAW) to collect biographic data from Afghan guests in support of resettlement efforts. The effort directly supported a DHS initiative to review national security and public safety information for evacuees paroled into the United States.
- Access Hummingbird for primary functions in case processing at safe-havens:
- Data Collection; Activity Tracking; Data Sharing; and Reporting
- Utilize CBP’s Applicant Tracking System (ATS) to fulfill our mission in enrolling eligible Afghan guests prior to their departure from Ft. Dix, New Jersey and Camp Atterbury, Edinburgh, Indiana.
Immigration Services Officer
Immigration And Customs Enforcement (Detail)
Bakersfield, CA
08.2019 - 10.2019
- Support Enforcement and Removal Officers in daily operations.
- Support and research cases requested by ICE officers.
Immigration Services Officer
U.S. Citizenship And Immigration Services, USCIS
Laguna Niguel, CA
05.2017 - 10.2019
- Efficiently and effectively adjudicate complex employment-based premium processing and non-premium processing petitions, including:
- Form I-129, Petition for Non-immigrant Alien with extraordinary abilities, O, and P.
- Form I-539, Application to Extend/Change Non-immigrant Status, O, and P.
CBP Technician
U.S. Customs And Border Protection
Los Angeles, CA
05.2015 - 05.2017
- Revised CBP Los Angeles International Airport Continuity of Operations Plan (COOP).
- Distributed intelligence reports internal officers and staff.
- Conducted quality control of the Area Port of LAX Emergency Contact list.
- Managed inventory sorted and distributed agency emergency disaster supplies valued over $150,000.
- Coordinated the Digital-in-Place Radio Program: collecting, processing and distributing radios.
- Oversaw CBP Officers in maintenance of CBP government vehicles.
- Aided Agricultural Specialists on inspecting packages for prohibited plants, insects, meats, seeds that pose a threat to our agricultural system.
- Examined packages for prohibited drugs, prescription drugs, alcohol, tobacco, trademark products.
- Examined and discovered pharmaceuticals drugs, steroids, alcohol, and foreign seeds on the x-ray to determine entry.
- Documented data from all trademark products into a spreadsheet.
- Expedited running drug samples to the lab for testing.
- Coordinated monthly onsite destruction of counterfeit products and oversaw DHL personnel during the destruction process. Served as the POC and reported directly to a supervisor during the monthly project.
- Reviewed documents and verify in Automated Commercial Environment and Electronic Certification System (ACE and Certs) that information is correct regarding air waybill information, shipper and consignee information, piece counts and notes have been computed by CBP Officers regarding Destruction of shipments.
Transportation Security Officer
Transportation Security Administration, TSA
San Diego, CA
12.2013 - 05.2015
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Conducted random inspections on airlines.
- Managed team of trained security professionals engaged in anti-terrorism activities.
Education
Bachelor of Science - Homeland Security And Emergency Management
National University
La Jolla, CAMaster of Arts - Global Security (Cyber Security)
Arizona State University
Tempe, AZ05.2025
Skills
- Multitasking
- Stress Management
- Document Review
- Attention to Detail
- Written Communication
- Process Improvement
- Critical Thinking
- Quality Control
- Time Management
- Problem Solving
- Fraud Detection
- Policy Analysis
- Active Listening
- Interviewing Techniques
- Immigration Law Knowledge
- Interpersonal Skills
- Analytical Skills
- Oral Communication
Certification
Credible Fear for Detailees—Not Previously RAIO (CFD-NPR) course 2301
Timeline
Asylum Pre-Screening Officer
U.S. Citizenship And Immigration Services, USCIS
09.2023 - 05.2024
Immigration Services Officer
U.S. Citizenship And Immigration Services, USCIS
10.2021 - 12.2021
Immigration Services Officer
U.S. Citizenship And Immigration Services, USCIS
10.2019 - Current
Immigration Services Officer
Immigration And Customs Enforcement (Detail)
08.2019 - 10.2019
Immigration Services Officer
U.S. Citizenship And Immigration Services, USCIS
05.2017 - 10.2019
CBP Technician
U.S. Customs And Border Protection
05.2015 - 05.2017
Transportation Security Officer
Transportation Security Administration, TSA
12.2013 - 05.2015
Bachelor of Science - Homeland Security And Emergency Management
National University
Master of Arts - Global Security (Cyber Security)
Arizona State University