- MS Office
Dwayne McGowan Jr
Broadcast/Communications Intern
Cleveland,OH
Summary
Friendly Computer Help Desk Technician with 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
1
1
year of professional experience
10
10
years of post-secondary education
Work History
Resident Assistant
Cedar Point Amusement Park
Sandusky, OH
03.2022 - Current
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Encouraged community atmosphere by implementing educational and social programs.
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Mentored and supervised groups of residents on on-site and off-site environments.
- Responded to room transfers, incident reports and maintenance requests.
- Implemented and enforced university and campus housing policies.
- Led by example through mature behavior consistent with university regulations and rules.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
Electronics Technicain
United States Navy(Enlisted)
Great Lakes, IL
09.2020 - 12.2020
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Reviewed engineering design proposals and completed drawings to determine feasibility of each plan and assess conformance with both safety and sound engineering practices standards.
- Rethought plans for each design to devise lateral options filling unique market gaps.
- Wrote authoritative engineering specifications to clear up avoid confusing in field regarding design parameters or functions.
- Performed preventive maintenance and calibration of equipment and systems.
- Carried out surveys to determine condition of existing systems and made recommendations for further improvement.
- Provided team members and leadership with documentation such as test results, system design specifications and status reports.
Customer Relations Specialist
Buckeye Broadband
Toledo, OH
10.2019 - 09.2020
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Handled 60+ customers in fast-paced office setting in coordination with solid team of 15 customer service associates.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Coordinated with dealers and distributors by delivering quality support and detailed educational information.
Education
Associate of Arts - Broadcast Communications And Computer Analyst
University of Toledo
Toledo, OH 08.2016 - Current
High School Diploma -
Collinwood High School
Cleveland, OH 08.2012 - 05.2016
Skills
- Recordkeeping strengths
Software
- Google Drive
- Presentation/Slideshows
- Social Media
- Graphic Design
- Public Relations
Interests
- Mass Communication
- Public Relations
- Marketing
- Social Media
Timeline
Resident Assistant
Cedar Point Amusement Park
03.2022 - Current
Electronics Technicain
United States Navy(Enlisted)
09.2020 - 12.2020
Customer Relations Specialist
Buckeye Broadband
10.2019 - 09.2020
Associate of Arts - Broadcast Communications And Computer Analyst
University of Toledo
08.2016 - Current
High School Diploma -
Collinwood High School
08.2012 - 05.2016
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