Dwayne Navy
Houma,LA
Summary
I'm a highly motivated person in search of a opportunity with a already productive company.Dynamic insurance professional with extensive experience at State Farm, excelling in claims investigation and negotiation. Proven track record of minimizing financial risk while achieving high customer satisfaction. Highly motivated with strong critical thinking skills, adept at navigating complex claims and ensuring compliance with regulatory standards.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
State Farm
02.2009 - 08.2022
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Auditor
State Farm
04.2007 - 04.2009
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Claims Representative
State Farm
03.2005 - 03.2007
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
Underwriter
State Farm
02.2000 - 02.2005
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Education
Bachelor Of Arts - Social Work
University of Louisiana At Monroe
Monroe, LA12.1998
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
Accomplishments
Knowledge of CCC, Audatex.
Timeline
Claims Adjuster
State Farm
02.2009 - 08.2022
Auditor
State Farm
04.2007 - 04.2009
Claims Representative
State Farm
03.2005 - 03.2007
Underwriter
State Farm
02.2000 - 02.2005
Bachelor Of Arts - Social Work
University of Louisiana At Monroe