Dwayne Roberts
Brentwood,NY
Summary
Detail-oriented leadership with great communication and computer skills and a track record of executing maintenance program proficiencies to exceed operational goals. Determined Sales Support Manager versed in providing sales teams with knowledge and resources needed to reach objectives. Offering over 20 years of sales expertise coupled with dedication to exceeding company-defined sales goals. Hardworking, organized and offering years experience in stock coordination, merchandising and sales support. Excellent problem-solving and time management abilities. Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support.
Overview
18
18
years of professional experience
Work History
Sales Support
Atlantic Kia Motors
04.2022 - 02.2024
- Maintained positive, customer-first attitude to exceed satisfaction targets
- Proven ability to effectively communicate with customers and build relationships to ensure positive car buying experience
- Awarded employee of week 2022
- Developed extensive knowledge of inventory and product features to assist customers in finding perfect vehicle
- Participated in sales training programs to improve selling techniques.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated leadership skills in managing projects from concept to completion.
Fleet Manager
Kia Motors America (Generation Kia)
04.2011 - 01.2022
- Collaborated with upper management and drivers to build lasting relationships
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with logging skills
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state, and federal compliance
- Responsible for managing payroll and productivity, to optimize organizational goals
- Mitigated regulatory risks by working with inspection team to prepare for highway patrol investigations to ensure transportation protocol adherence
- Scheduled staff and subcontractors, ensuring that each shift had adequate coverage so that jobs could be completed on time
- Diminished workflow downtime by managing minimum and maximum volume process to meet demand
- Oversaw entire project protocol by inspecting and repairing bus components to implement corrective action.
- Developed and maintained knowledgeable and productive team of employees.
- Executed design concept and build requirements for several vehicles to align with job requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
Support Manager
Walmart Stores, INC
05.2006 - 04.2013
- Supervised employees to promote optimal productivity in job tasks and duties
- Identified issues with work vehicles and put in maintenance requests with shop department
- Proactively identified performance gaps and implemented process improvements
- Collaborated with upper management and drivers to build lasting relationships
- Analyzed customer feedback regarding provided support and recommended improvements for team workflow and customer service
- Maximized coverage during key hours by preparing effective schedules
- Increased productivity and leveraged leadership by maintaining full supervision of warehouse staff training
- Applied effective strategies that led to customer satisfaction
- Monitored and performance-managed up to 5 direct reports to ensure consistent work quality.
- Streamlined support processes for increased efficiency and improved response times.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
Education
Some College (No Degree) -
Computer Technical Support Katherine Gibbs
Melville, NYHigh School Diploma -
James Madison High School
Brooklyn, NY06.1996
Skills
- Staff training and development
- Inspection and quality assurance
- Coaching and mentoring
- Vehicle inspections
- Employee management
- Fleet monitoring
- Fleet dispatch
- Project planning and scheduling
- Sales management
- Decision-Making
- Product and Service Promotion
- Relationship Building
- Sales processes
Animal rescue
I am an animal lover who have rescued cats and dogs for over 20 yrs. I advocate against animal cruelty and suffering , for better laws and to promote humane standards , by providing care and shelter for homeless animals . I am committed to helping animals be healthy and happy as possible, by meeting their physical and emotional needs .The environment I provide is clean, well maintained , with comfortable temperature and good air quality. Providing animals with comfortable housing, gentle handling , consistent routine , exercise and mental stimulation is important to their well being . My animals have taught me the importance of trust, forgiveness, loyalty , patience and kindness .
Timeline
Sales Support
Atlantic Kia Motors
04.2022 - 02.2024
Fleet Manager
Kia Motors America (Generation Kia)
04.2011 - 01.2022
Support Manager
Walmart Stores, INC
05.2006 - 04.2013
Some College (No Degree) -
Computer Technical Support Katherine Gibbs
High School Diploma -
James Madison High School