Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Dwayne Sullivan

Indianapolis,IN

Summary

I am a dependable worker with a proven track record in customer service and satisfaction, honed at Shake Shack and UNCF. I excel in high-pressure environments, enhancing guest experiences and streamlining operations. I am skilled in cash handling and issue troubleshooting, with a commitment to continuous improvement.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Shake Shack
06.2024 - 08.2024
  • Maintained a clean and organized workspace, while providing a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Hospitality Team Member

UNCF
06.2023 - 12.2023
  • Provided support to other team members during high traffic periods, ensuring seamless guest experiences and overall efficiency.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.

Education

Bachelor of Science - Business

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2028

Skills

  • Customer service
  • Customer satisfaction
  • Patience and composure
  • Cash handling
  • Guest services
  • Issue troubleshooting
  • Multitasking and organization
  • Adaptability and flexibility

Accomplishments

  • Second-highest SAT score in class, with a score of 1150
  • 2x most valuable player

Languages

English
Native or Bilingual

Timeline

Customer Service Cashier

Shake Shack
06.2024 - 08.2024

Hospitality Team Member

UNCF
06.2023 - 12.2023

Bachelor of Science - Business

Indiana University, Purdue University Indianapolis

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Dwayne Sullivan