Deborah Weathers Lee
Sales & Marketing/ Customer Service
Hobart 847-893-0064,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
Troost Cemeteries Inc.
Chicago, IL
01.2017 - 03.2020
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Increased efficiency and team productivity by promoting operational best practices.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decision
- Increased preneed and at need sales by 10%
Senior Family Service Counselor
SCI International (Dignity Memorial Providers)
Forest Park, IL. / Evergreen Park, IL, Illinois
06.2005 - 03.2017
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Worked with cemeteries to schedule grave opening and closing.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Assisted clients with pre-arranging funeral services via life insurance
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Helped families select funeral and burial details from range of available options.
- Increased pre-need sales by 20% as a licensed Life Insurance Agent.
Education
Associate of Science - Film And Video Production
Columbia College Chicago
Chicago, ILBachelor of Science - Business Management
University of Phoenix
Schaumburg, ILAmerican Writers & Artists Institute
Skills
- POS Systems and Ordering Platforms
- Customer Account Management
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Responding to Difficult Customers
- Understanding Customer Needs
- Upbeat and Positive Personality
- Upselling Products and Services
- Verbal and Written Communication
- Creative Problem Solving
- Sales expertise
Author
I am a published author, certified registration, Library of Congress, Wa, DC. (2013)
"Everything You Always Wanted to Know About Cemeteries but, Were Afraid to Ask" by D. Weathers-Lee
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Specialist
Troost Cemeteries Inc.
01.2017 - 03.2020
Senior Family Service Counselor
SCI International (Dignity Memorial Providers)
06.2005 - 03.2017
Associate of Science - Film And Video Production
Columbia College Chicago
Bachelor of Science - Business Management
University of Phoenix
American Writers & Artists Institute
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