Dwede L. Wilson
West Haven
Summary
Human services expert seeking an Assistant Director position to drive positive outcomes in residential services. Committed to fostering independence and enhancing quality of life through effective person-centered planning and team leadership. Strong background in regulatory compliance and crisis management ensures optimal operational success.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Assistant Manager
Sarah Tuxis Residential & Community Resources, Inc.
Guilford
01.2017 - Current
- Enhanced quality of life for individuals in residential programs through tailored support.
- Managed personal finances for individuals, ensuring accurate participation and financial literacy.
- Completed LONs, developed IP outcomes, and documented progress to track individual advancements.
- Respond proactively to health and safety concerns.
- Adhere to agency policies, procedures, and personnel practices.
- Maintain working knowledge of DDS, DSS, Social Security, and DDNCS systems.
- Trained new employees on policies and procedures.
Lead Direct Support Professional
Sarah Tuxis Residential & Community Resources, Inc.
Guilford
2016 - 2017
- Demonstrated effective leadership and teamwork, facilitating smooth daily operations and collaboration among staff.
- Ensured timely response to health and safety concerns to maintain a safe environment.
- Implemented daily activities that enhanced engagement, fostered independence, and contributed to overall happiness of clients.
- Provided hands-on care and addressed maintenance concerns to ensure a safe and comfortable environment.
Direct Support Professional (DSP)
Sarah Tuxis Residential & Community Resources, Inc.
Guilford
01.2015 - 01.2017
- Facilitated expression of needs, wants, and choices to empower individuals.
- Promoted community integration and fostered relationship-building among individuals.
- Provided transportation and assisted with appointments.
- Performed household duties to ensure clean and organized living environment for individuals.
- Maintained financial records for individual and household purchases.
Certified Nursing Assistant
Utopia Assisted Living
New Haven
01.2010 - 01.2016
- Assisted residents with bathing, dressing, and meal preparation to enhance daily living quality.
- Accompanied residents to medical appointments to ensure their needs were effectively communicated and addressed.
- Provided hands-on care, housekeeping, and laundry services to maintain safe and comfortable living environments.
Resident Care Associate
Benchmark Assisted Living, LLC
Milford
01.2012 - 01.2015
- Delivered direct hands-on care and daily living support to enhance residents' quality of life.
- Assisted residents with daily living activities and personal care needs.
- Supported residents with appointments and medication administration to ensure adherence to care plans.
- Monitored resident health and reported changes to nursing staff.
- Maintained a clean and safe environment for residents and staff.
Customer Service Representative
Office Team / Higher One, Inc.
New Haven
01.2006 - 01.2007
- Resolved discrepancies and provided timely account information to enhance customer experience.
- Managed customer accounts to ensure accurate record-keeping and customer satisfaction.
- Performed general office duties, including filing, faxing, and answering phones, to support daily operations.
Education
Certificate - Business Studies, Information & Technology
Herman Gmeiner School
Kotu, The Gambia01-2005
High School Diploma -
Monrovia College & Industrial School System
Monrovia, Liberia01-2001
Some College (No Degree) - Three and a half years of college coursework
African Methodist Episcopal University
Monrovia, LiberiaSkills
- Person-Centered Planning
- Residential Operations
- DDS Regulatory Compliance
- Crisis Management
- Staff Supervision
- Documentation & Reporting
- Individualized Support Plans
- THERAP
- Electronic Documentation Systems
- Microsoft Office
Certification
- DDS Medication Administration
- NSC CPR
- NSC First Aid
- PMT (Physical/Psychological Management Training)
Timeline
Assistant Manager
Sarah Tuxis Residential & Community Resources, Inc.
01.2017 - Current
Direct Support Professional (DSP)
Sarah Tuxis Residential & Community Resources, Inc.
01.2015 - 01.2017
Resident Care Associate
Benchmark Assisted Living, LLC
01.2012 - 01.2015
Certified Nursing Assistant
Utopia Assisted Living
01.2010 - 01.2016
Customer Service Representative
Office Team / Higher One, Inc.
01.2006 - 01.2007
Lead Direct Support Professional
Sarah Tuxis Residential & Community Resources, Inc.
2016 - 2017
Certificate - Business Studies, Information & Technology
Herman Gmeiner School
High School Diploma -
Monrovia College & Industrial School System
Some College (No Degree) - Three and a half years of college coursework
African Methodist Episcopal University