Dwight Brandon
Wooster,OH
Summary
Dedicated customer service agent with the ability to lead. Exceptional problem resolution skills. Proven track record in enhancing customer satisfaction and training new team members to uphold Federal Express service standards. People skills both in and out of the office.
Overview
29
29
years of professional experience
Work History
Customer Service Agent
Federal Express
Mansfield, OH
04.1997 - Current
Customer Service Agent
Federal Express
Mansfield, OH
04.1997 - Current
- Delivered exceptional customer support, resolving cases inquiries and issues in a timely manner.
- Maintained accurate records of customer interactions using Federal Express systems and process.
- Trained new agents on company policies and customer service standards.
- Collaborated with management to improve overall service delivery and satisfaction ratings.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates. Was apart of escalation team.
- Was a driver for 24 years swing, pick and delivery. Did driver training at stations through out career.
Education
High School Diploma -
South School
Niagara Falls, NYSkills
- Customer service
- Problem resolution
- Outstanding communication skills
- Conflict resolution
Timeline
Customer Service Agent
Federal Express
04.1997 - Current
Customer Service Agent
Federal Express
04.1997 - Current
High School Diploma -
South School