Dwight C. Brooks Jr.
Haslet
Summary
Leveraged extensive insurance experience and attention to detail to support organizational mission and exceed team objectives.
Overview
13
13
years of professional experience
Work History
SIU Sr. Complex Investigator
Liberty Mutual Insurance Company
09.2016 - Current
- Conducts extensive and detailed investigations of suspicious losses and varying complexity.
- Leads in-depth interviews of participants, witnesses, or other parties involved.
- Communicates with different lines of business, underwriting, sales, legal, and billing regarding the policies of insured customers to determine any possible misrepresentation.
- Handles investigations for business lines and personal lines.
- Submits disposition recommendations to management and executes an agreed strategy.
- Works with outside vendors to determine the accuracy of alleged facts.
Inside Auto Claims Specialist
Liberty Mutual/Safeco Insurance Company
03.2015 - 09.2016
- Contacted the necessary parties when a claim was filed and obtained the details to determine liability.
- Handled litigation claims with attorneys when a plaintiff filed a suit against the insured.
- Investigated coverage issues while staying in compliance with policy language.
- Worked with underwriting and agents when a claim was filed to gather the necessary information to determine if the policyholder was a high risk.
- Evaluated claims for potential fraud and made proper referrals to the investigation department.
Multi-Line Field Adjuster
Arkansas Farm Bureau Insurance Company
06.2013 - 03.2015
- Interviewed involved parties such as the insured, claimants, and witnesses, to determine the at-fault party.
- Inspected and completed estimates for auto and property damage.
- Reviewed medical bills, records, diagnoses, and loss details for the injured party to determine bodily injury settlement amounts.
- Reviewed policy language and state regulations to assist with coverage and liability.
- Negotiated material prices and repair costs with contractors, also repaired shops to restore property damage.
- Received and processed subrogation claims to recover from other parties and/or their insurance company.
- Determined value for total loss vehicles and made a settlement offer to the insured or an adverse party.
Education
Bachelor of Arts - Speech Communication
Arkansas Tech University
Russellville, ArkansasMinor - Emergency Management
Arkansas Tech University
Russellville, ArkansasSkills
- Leveraged advanced capabilities of Microsoft Office programs, employing Excel for in-depth data analysis, PowerPoint for effective presentation delivery, and Word for comprehensive document development
- Executed customer service and office interactions with a focus on strong interpersonal skills and a commitment to professionalism
- Enhanced team dynamics by actively recognizing and honoring the diversity of team members
- Evaluated implications of policy and state tort laws to ensure alignment with organizational standards
Accomplishments
- Certified Mentor
- Presented D&I presentation for SIU Central Region in 2019.
- Licensed Adjuster Effective Date 01-15- 2015
- Developed the “Stress FTO Relief Program” in 2018 for SIU Central Region.
- Participant of the Diesel Fuel Claims Project, which led to adding new policy language to auto policies for diesel fuel claims to become an exclusion.
- Participant of the Vendors Pilot Program that determines the best vendors needed to help determine the investigation outcome.
Timeline
SIU Sr. Complex Investigator
Liberty Mutual Insurance Company
09.2016 - Current
Inside Auto Claims Specialist
Liberty Mutual/Safeco Insurance Company
03.2015 - 09.2016
Multi-Line Field Adjuster
Arkansas Farm Bureau Insurance Company
06.2013 - 03.2015
Bachelor of Arts - Speech Communication
Arkansas Tech University
Minor - Emergency Management
Arkansas Tech University