Dwight McMasters
Virginia Beach
Summary
Highly motivated professional with a strong work ethic and proven ability to engage guests. Skilled in training new employees and fostering teamwork, contributing to efficient workflows and outstanding dining experiences during peak service times.
Overview
7
7
years of professional experience
Work History
Server
Darden Restaurants, Inc
Virginia Beach, VA
02.2021 - Current
- Delivered exceptional customer service to enhance guest satisfaction.
- Managed food and beverage orders efficiently during peak hours.
- Trained new staff on restaurant policies and service standards.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Firefighter Recruit
City of Norfolk-Fire Division
Norfolk, VA
03.2026 - 04.2026
- Collaborated with team members during training exercises to enhance firefighting techniques and teamwork skills.
- Developed CPR and first aid skills.
- Collaborated with fellow firefighters in training to maintain efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Team Member
Chick Fil A Salem Crossing
Virginia Beach, VA
06.2019 - 02.2021
- Provided exceptional customer service, ensuring satisfaction and fostering positive dining experiences.
- Collaborated with team members to streamline order processing and improve service speed.
- Trained new employees on operational procedures and best practices for customer engagement.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06-2021
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
Timeline
Firefighter Recruit
City of Norfolk-Fire Division
03.2026 - 04.2026
Server
Darden Restaurants, Inc
02.2021 - Current
Team Member
Chick Fil A Salem Crossing
06.2019 - 02.2021
High School Diploma -
Landstown High School
2023 Employee of the Quarter
I was given this award for my dedication and willingness to improve everyday. By working hard and diligently with my fellow servers, host, and bartenders.