Dwight David Barnhart

CORT Furniture| Sales Manager - Sales | 11/2019 - 02/2026, TX

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
• Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Coordinated cross-functional teams to streamline project execution and communication.
• Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
• Oversaw daily operations to ensure efficient workflow and high customer satisfaction.
• Implemented inventory management strategies optimizing stock levels and reducing waste.

• Prepare sales meetings, handle delivery issues, special requests, and order issues.
• Identified and developed business strategies to improve sales.
• Handle customer issues efficiently.
• Hire and train sales staff.
• Recommend products based on customers needs and answer questions regarding products.
• Sold ancillary products such as extended warranty, fabric and leather protection, and managed financing options for customers.
• ACHIEVEMENTS
• Increase year over year sales in all four managed stores.

• Supervise all encompassing operations for eight stores, which entailed: over 100 employees that totals more than half of the South Texas market.
• Train and develop District Managers, as well as recruit, develop, and motivate Store Managers who exceed internal and external customer expectations.
• Conduct new store openings utilizing best practices, including: recruiting, hiring and training.
• Uphold and foster customer service excellence and an optimal culture for successful sales.
• ACHIEVEMENTS
• Successfully trained and developed three District Managers that have become highly effective.
• First and only multi-faceted District Manager, trained in several areas, such as: Check Cashing and Loan Services.
• Educated and mentored employees to develop the customer service excellence necessary to work directly with customers to determine their expectations and requirements.

• Managed six stores with direct oversight over 21 retail representatives at the Pasadena location.
• Educated and mentored employees to develop the customer service excellence necessary to work directly with customers to determine their expectations and requirements.
• Collaborated with outside vendors and developed marketing plans for outside sales promotions.
• Designed merchandise displays and set up store layouts according to corporate plans, managed inventory controls and prepared requisitions for store merchandise.
• Analyzed risks and implemented loss prevention and shrinkage controls within the store.
• Recognized and resolved human relations issues, assuring adherence to state and federal guidelines for potential harassment, the EEOC, and the ADA, as well as company policies & procedures.
• ACHIEVEMENTS
• Increased sales to place among the top 100 stores within the company by developing and executing plans to meet service and sales goals.
• Increased handset sales by 40% at Magnolia location within three months. Built motivating cohesive and high achieving teams in part by trusting employees’ abilities and conveying confidence in them.
• Managed the top producing Nextel store in the Houston market before merging with Sprint, 2004.
• Recognized for sales and vendor promotion of Motorola, 2005.

• Fostered relationship-building skills to establish a new branch within a Realtor office.
• Followed and contacted leads for potential homebuyers and realtors to originate residential mortgage products.
• Partnered with customers to recommend and sell appropriate loan programs and conduct timely closings.
• Maintained strong and up-to-date knowledge of all products and programs.
• Developed and continued a referral source to increase sales.