Dorketha Wilson
NACA
SPRING,TX
1
Certification
10
years of professional experience
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Mortgage Counselor
1 Year 7 Months- -Provide a clear direction for a path towards their homeownership goals and improve their financial management skills
- -Review payment history, income, liabilities, assets, and other criteria to determine eligibility for the program, readiness for home ownership and mortgage payment Define a plan to save the minimum required funds to make the home purchase.
- -Document files with narratives and outline actionable steps for Members to complete after each counseling session.
- -Document files with written narratives and identify action items for the Member to complete after each counseling session.
- Identified and resolved document issues during processing.
- Supply information on alternative mortgage products and options to empower Members in making informed home purchase and mortgage decisions.
- .Develop a realistic monthly budget and address budget issues. This includes calculating a monthly cash flow surplus to establish a Member’s long term affordable mortgage payment.
- - Collaborated with Members to address payment history issues, reduce debt, and adjust expenses to achieve their home purchase goals.
- - Maintain communication during the Member’s housing search to address any changes to the criteria used for their NACA Qualification.
- - Assist in submitting the Member’s mortgage application.
- Reviewed and clarified lender conditions to ensure compliance.
- Assist the Member through closing to facilitate the mortgage process.
Medical Claim Service Rep.
3 Years- - Responsible for processing and adjudicating medical insurance claims in accordance with established guidelines and regulations.
- - Reviewed medical documentation, including records and billing information, to ensure claim validity and accuracy, supporting timely processing.
- - Communicating with healthcare providers, insurance companies, and policyholders to gather additional information and resolve claim-related issues.
- Facilitated timely and accurate payment of claims in compliance with company policies and industry best practices.
- - Investigated and resolved claim discrepancies, including denied or rejected claims, through thorough research and analysis to uphold compliance and accuracy.
- - Collaborating with cross-functional teams, such as billing and coding specialists, to ensure proper claim coding and documentation.
- - Maintaining detailed and accurate records of claim activities, including claim status, payments, and denials.
- - Addressed inquiries and concerns from policyholders and healthcare providers to deliver exceptional customer service and enhance client satisfaction.
Project Specialist
1 Year- -Facilitated communication between healthcare providers and insurance entities to streamline patient enrollment in the study.
- -Processed patient information from prescribing physicians to facilitate participation in Entyvio drug study
- -Entered patient data and coordinated with insurance companies to verify coverage using J C code
- - Reviewed patient health records for accuracy and completeness. and reported any adverse events related to drug or prior diagnosis
Mortgage Loss Mitigation
2 Years- - Managed a portfolio of delinquent mortgage loans and implemented loss mitigation strategies to minimize financial losses for the company.
- - Conducted comprehensive financial analysis to assess borrower's financial situation and determine eligibility for loan modification, forbearance, or other loss mitigation options.
- - Implemented loss mitigation programs and initiatives to proactively prevent delinquencies and minimize foreclosure risks.
- - Reviewed borrower documentation, including financial statements, tax returns, and hardship letters, to support informed loss mitigation decisions
- - Communicated with borrowers, loan servicers, and investors to gather documentation and negotiate effective payment plans
- - Collaborated with underwriters, attorneys, and foreclosure specialists to ensure compliance with regulatory requirements and internal policies.
- - Prepared and presented reports on loss mitigation activities, detailing loan status, workout options, and strategies for foreclosure prevention.
- - Stayed updated on industry trends, regulations, and best practices related to loss mitigation and foreclosure prevention.
Collection Specialist
2 Years- -Resolve billing and customer credit issues by investigating historical data for each debt.
- -Contact clients regarding overdue payments to facilitate timely collection.
- - Monitor the firm’s accounts receivable and identify overdue accounts.
- Locate customers using credit bureau data, post office information, and internet searches.
Education
H.S Diploma - Diploma
Skills
Financial counseling
Case management
Financial assessment
Data analysis
Credit analysis
Collections
Loan eligibility assessment
Foreclosure
Homeownership education
Billing and coding
Technical troubleshooting
Epic systems
Salesforce
Excel
Google Docs
Microsoft
Pivot
Contract management
Mortgage regulations
Administration
Customer service
Organizational skills
Team collaboration
Epic systems
Case review
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- MLO , NMLS 2692623 2025
- Housing Counselor , HUD 2025
Certification
- MLO , NMLS 2692623 2025
- Housing Counselor , HUD 2025
Timeline
Mortgage Counselor
NACA
01.2025 - CurrentRead More
Medical Claim Service Rep.
Aetna/ CVS
01.2022 - 01.2025Read More
Project Specialist
Covance
01.2021 - 01.2022Read More
Mortgage Loss Mitigation
Shellpoint Mortgage Services
01.2019 - 01.2021Read More
Collection Specialist
iQor
01.2017 - 01.2019Read More
Houston Can! Academy
H.S Diploma from Diploma
Read More
QUALIFICATIONS
- - Strong knowledge of mortgage underwriting principles, guidelines, and regulatory requirements.
- - Managed a portfolio of delinquent mortgage loans and implemented loss mitigation strategies to minimize financial losses for the company.
- - Conducted comprehensive financial analysis to assess borrower's financial situation and determine eligibility for loan modification, forbearance, or other loss mitigation options.
- - Reviewed and evaluated borrower documentation, including financial statements, tax returns, and hardship letters, to support loss mitigation decision-making.
- - Prepared and presented reports on loss mitigation activities, including loan status, workout options, and foreclosure prevention efforts.
- - Proficient in using underwriting software and mortgage loan origination systems.
- - Excellent analytical and problem-solving skills, with keen attention to detail.
- - Strong communication and interpersonal skills to effectively collaborate with various stakeholders.
- - Ability to work independently in a fast-paced n and a deadline-driven environment.
- - Communication with healthcare providers, insurers, and patients. Strong customer service skills to address inquiries and resolve issues. Team collaboration in fast-paced environments.
- -Skilled in data entry with high accuracy. Experience managing large volumes of claims within tight deadlines. Proficiency in Microsoft Office Suite (Excel, Word) or similar tools.
- -Strong attention to detail for reviewing claims and identifying discrepancies. Ability to analyze and resolve claim denials or appeals efficiently. Experience in verifying patient eligibility and coverage.
- -Proficiency in medical billing and coding (e.g., ICD-10, CPT, HCPCS). Familiarity with claims processing software (e.g., Epic, Medisoft, or similar). Knowledge of insurance policies, EOBs (Explanation of Benefits), and healthcare regulations (e.g., HIPAA, Medicare, Medicaid).