Dwyte Brooks
Las Vegas
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Results-driven Restaurant Manager skilled in conflict resolution and staff supervision. Continuously enhances team performance through effective training programs while ensuring exceptional customer service and operational efficiency across all restaurant functions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's Restaurants
Las Vegas
06.2024 - Current
- Managed daily restaurant operations and ensured adherence to company standards.
- Trained and supervised staff on customer service and operational procedures.
- Implemented training programs to enhance team performance and efficiency.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
Las Vegas, NV05-2025
Skills
- Customer service and support
- Team building and training
- Conflict resolution strategies
- Operational management
- Health regulations compliance
- Effective communication skills
- Critical thinking abilities
- Kitchen oversight and management
- Complaint resolution techniques
- Food service expertise
Certification
Food Handlers Certification
Timeline
Restaurant Manager
Raising Cane's Restaurants
06.2024 - Current
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas