Dyahiann Morris
Springfield,MA
Summary
Accomplished Direct Support Professional with a proven track record at Servicenet, enhancing client wellness through compassionate caregiving and effective behavioral management. Excelled in medical records management and crisis intervention, achieving significant improvements in client support services. Skilled in both clear communication and CPR, demonstrating a commitment to excellence in healthcare support. Reliable Direct care Professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
38
38
years of professional experience
Work History
Direct Support Professional
Servicenet
Northampton, MA
09.2022 - Current
- Administered medication as Med Certified.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Billing Manager
J. A. Giannini. MD And Associates
Boardman, OH
06.2000 - 06.2012
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Worked with customers to develop payment plans and bring accounts current.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Provided ongoing professional development opportunities for staff members through workshops, seminars, and mentoring programs.
Unit /ED Ward Clerk
St. Elizabeth Medical Center
Youngstown, OH
05.1996 - 06.2000
- Improved overall departmental efficiency by identifying opportunities for process improvement and implementing new strategies accordingly.
- Provided compassionate assistance to patients experiencing emotional distress during their time in the ED ward.
- Contributed to team efficiency by cross-training in various departmental roles when necessary, increasing overall versatility within the ED ward staff members.
- Enhanced communication between nurses, physicians, and other hospital staff by promptly relaying important information.
- Ensured patient confidentiality by adhering to HIPAA regulations during record management tasks.
- Monitored critical lab results closely, alerting appropriate medical personnel immediately upon detection of potential complications or concerns related to patient care.
Data Entry Clerk and Laboratory / Radiology Coder
Central Mass Health Care
Worcester, MA
07.1986 - 03.1995
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Education
Associate of Applied Science - Medical Billing And Coding
Springfield Technical Community College
Springfield, MA12.2024
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Behavioral Management
- Client documentation
- Transportation
- Crisis Management
- Patient Assessments
- Medical Records Management
- EMR / EHR
- Medical office administration
- CPR Certification
- Critical Thinking
- First Aid Certification
- Cooking meals
- Clear Communication
- Medical chart documentation
Timeline
Direct Support Professional
Servicenet
09.2022 - Current
Billing Manager
J. A. Giannini. MD And Associates
06.2000 - 06.2012
Unit /ED Ward Clerk
St. Elizabeth Medical Center
05.1996 - 06.2000
Data Entry Clerk and Laboratory / Radiology Coder
Central Mass Health Care
07.1986 - 03.1995
Associate of Applied Science - Medical Billing And Coding
Springfield Technical Community College