Dyamond Lynch
Raleigh,NC
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
6
6
years of professional experience
Work History
Mail Clerk
USPS
01.2020 - Current
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
Shift Leader
FedEx
08.2018 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
MBA - Business Administration And Management
Wake Technical Community College
Raleigh, NC06.2026
High School Diploma -
Rolesville High School
Rolesville, NC06.2018
Skills
- Problem-solving skills
- Customer Service
- Team Collaboration
- Workplace Safety
- Office Administration
- Line Management
- Equipment Troubleshooting
- Federal guideline proficiency
Timeline
Mail Clerk
USPS
01.2020 - Current
Shift Leader
FedEx
08.2018 - 12.2019
MBA - Business Administration And Management
Wake Technical Community College
High School Diploma -
Rolesville High School