Dyamond Davis
Princeton,FL
Summary
To obtain a position that will enable me to use my strong organizational skills, award-winning background in a reputable organization. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
11.2022 - Current
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Assisted customers in person
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
Team Member
Shake Shack
02.2022 - 09.2022
- Served customers in eating places that specialized in fast service and inexpensive carry-out food
- Requested and recorded customer orders, and computed bills using cash registers, multi- counting machines, and pencil and paper
- Cleaned and organized eating, service, and kitchen areas
- Notified kitchen personnel of shortages and special orders
- Communicated with customers regarding orders, comments, and complaints.
Online Grocery Pickup
Walmart
05.2021 - 10.2021
- Helped customers with there merchandise and handled their money
- Kept an friendly attitude in a Fast service line
- Stocked merchandise to provide store and customers with the needed materials
- Responsible for Primary roles including scanning coupons, applying for discounts, processing payments, and ringing up sales on the computer.
CNA - Certified Nursing Assistant
Kendall Lakes Health & Rehabilitation Center
05.2019 - 08.2019
- Assisted with all basic patient care activities
- Monitored, recorded, and reported any physical, mental, or emotional changes in patients
- Brought forth a collaborative work spirit
- Checked vital signs
- Documented all care
Education
High school diploma - undefined
Miami Palmetto Senior High School
AA - Business Administration
Keiser University-Ft Lauderdale
Skills
- Cultural Awareness
- Customer Relations
- Multi-Line Phone Talent
- Money Handling Abilities
- Staff Training
- Brand Representation
- Credit Card Payment Processing
- Policy and Procedure Adherence
- Grammar
- Call Center Operations
- Stocking and Replenishing
- Customer Account Management
- Multi-Line Telephone Operation
- Order Fulfillment
- Problem-Solving Ability
- Active Listening
- Documentation
- CRM Software
- Retail Sales Customer Service
- Order Processing
- Closing Sales
- Computer Proficiency
- Critical Thinking
- Clerical Support
- Research
- Customer Service
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Business Development Understanding
- Sales Expertise
- Records Preparation
- Product Promotion
- POS Systems Expertise
- Refund Processing
- Recordkeeping Strengths
- Managing Multiple Tasks
- Professional Telephone Demeanor
- Quality Control
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Administrative and Office Support
- Coordination
- Filing
- Prioritization
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
Customer Service Representative
Alorica
11.2022 - Current
Team Member
Shake Shack
02.2022 - 09.2022
Online Grocery Pickup
Walmart
05.2021 - 10.2021
CNA - Certified Nursing Assistant
Kendall Lakes Health & Rehabilitation Center
05.2019 - 08.2019
High school diploma - undefined
Miami Palmetto Senior High School
AA - Business Administration
Keiser University-Ft Lauderdale