Dyamond Martinez
Albuquerque,NM
Summary
My goal is to obtain a role as an Accounting Assistant for Gap Inc., ensuring the integrity of sales information across multiple systems, as well as be responsible for various transactional audit processes and the timely and accurate resolution of errors and discrepancies.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
State Farm
Los Lunas, NM
10.2023 - 06.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service/ Front Desk Associate
Texas Tech Student Union Building
Lubbock, TX
01.2023 - 04.2023
- Maintained daily records of all transactions, including payments and cancellations.
- Greeted guests upon arrival and provided excellent customer service.
- Provided timely and accurate information regarding school services.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Cashier
Taos Keto Store
04.2019 - 08.2019
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Camp Instructor
Spirit Express West
- Demonstrated appropriate cheerleading techniques and safety measures to students.
- Organized weekly practice sessions, competitions, and other events related to cheerleading.
- Instructed and motivated a diverse group of student athletes in the development of their skills.
- Managed inventory of uniforms, props, and equipment, ensuring they are properly stored between uses.
Education
Taos High School
Taos Middle School
Some College (No Degree) -
Texas Tech University
Lubbock, TXSkills
- Microsoft Office expertise
- Conflict Resolution
- Retail sales customer service
- Report Preparation
- Microsoft Outlook
- Adaptive team player
- Problem Resolution
- Multi-Task Management
- Prioritization
- Account Management
- Stress Tolerance
- Payment Acceptance
- Collections best practices
- Cashflow report generation
Activities
Taos Athletic Cheer, Captain, Three New Mexico State Cheer Championships, participated/volunteered in cultural community annual events to include but not limited to Fiestas and Homecoming Parade, fundraisers, spoke person for interviews, and Taos Feeds Taos., 2015-2022
Timeline
Customer Service Representative
State Farm
10.2023 - 06.2024
Customer Service/ Front Desk Associate
Texas Tech Student Union Building
01.2023 - 04.2023
Cashier
Taos Keto Store
04.2019 - 08.2019
Camp Instructor
Spirit Express West
Taos High School
Taos Middle School
Some College (No Degree) -
Texas Tech University