Dyamond Sanford
Jonesboro,GA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
8
8
years of professional experience
Work History
Supervisor
QuestX
02.2021 - 03.2023
- Setting performance goals and deadlines that comply with company's plans and vision
- Organizing workflow and ensuring employees understand the process in order to deliver excellent customer service in a fast pace environment
Leasing Agent
Apartment Management Consultants
10.2017 - 03.2020
- Performed background, reference, and credit checks; selected quality tenants and maintained high occupancy rates
- Showed available properties to prospective tenants; negotiated lease and rental agreement
Trainer
Sutherland Global
12.2016 - 09.2019
- My primary duties include handling a large volume of customer calls efficiently by maintaining up-to-date knowledge about ATT products and services
- Responding to customer inquiries about their ATT services, equipment, promotions, roaming and billing
Customer Service Representative
Asurion
03.2015 - 12.2016
- Handle questions via online web chat, addressing both hardware and software related issues
- Effectively communicate technical information with my team members and customers alike
- Multitasking through multiple systems while troubleshooting with customers
Education
High School Diploma -
Cimarron Memorial High School
Skills
- Schedule development
- Staff management
- Conflict resolution
- Verbal and written communication
- Goal oriented
- Coaching and mentoring
- Customer service
- Complex Problem-solving
- Analytical thinking
Timeline
Supervisor
QuestX
02.2021 - 03.2023
Leasing Agent
Apartment Management Consultants
10.2017 - 03.2020
Trainer
Sutherland Global
12.2016 - 09.2019
Customer Service Representative
Asurion
03.2015 - 12.2016
High School Diploma -
Cimarron Memorial High School