Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Dyamonde Kimbrough

Alpharetta,GA

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

The Refiners House INC
05.2023 - Current
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
  • Developed high-performing teams through effective hiring, training, and performance management strategies.
  • Oversaw the development of new products or services from conception to market launch.
  • Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
  • Mentored employees at all levels within the organization to support their professional development goals.
  • Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.

Learning and Development Specialist

Delta Community Credit Union
10.2021 - 05.2023
  • Enhanced employee performance by designing and implementing comprehensive learning programs.
  • Increased employee retention rates by developing engaging onboarding and orientation processes.
  • Reduced training costs with the creation of efficient, targeted e-learning modules.
  • Improved employee satisfaction and morale by providing tailored professional development opportunities.
  • Streamlined training process for new hires, accelerating time to productivity.

Member Service Agent

Delta Community Credit Union
09.2020 - 10.2021
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed special procedures for member such as ordering new checks, stopping payments or investigating identity theft.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided advice on different Credit Union products and financial options.
  • Symitar proficient

Senior Member Service Representative

US Employees Credit Union
06.2015 - 08.2020
  • Assessed member's financial situations to develop strategic financial planning solutions
  • Organized and removed online banking files no longer in use
  • Created member account profiles on online banking program
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Answered member's questions about the purposes and details of financial plans and strategies
  • Researched and rapidly resolved member conflicts to maintain key accounts.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Mentored newly hired team members
  • Created teller schedule to keep weekly shifts properly staffed.

Stylist Assistant

Mocha City Beauty Lounge
08.2009 - 10.2015
  • Washed and prepared hair for stylist
  • Collected and counted money
  • Created data tables and input data
  • Cleaned salon
  • Assisted stylist and clients
  • Planned events
  • Mailed bills and checks

Certified Nursing Assistant/ Caregiver

Arden Courts of Manor Care
05.2014 - 06.2015
  • Closely monitored acute conditions
  • Assisted patients with daily functions
  • Monitored fluid intake and output levels
  • Measured urine and delivered specimens to lab
  • Provided all daily living tasks to enhance quality of life for elderly patients
  • Assisted residents with bathing, dressing, feeding, lifting and transferring
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
  • Maintained all confidential personnel files, license and CPR compliance records

Sales associate

Kmart
02.2013 - 12.2013
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on their needs and preferences
  • Wrote sales slips and sales contracts
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Responded to customer questions and requests in a prompt and efficient manner
  • Contacted other store locations to determine merchandise availability
  • Engaged with customers in a sincere and friendly manner

Education

High School Diploma - College Prep

Homewood Flossmoor High School
Homewood, IL
2010

Associate of Arts - Education

Prairie State College
Chicago Heights, IL

Certified Nursing Assistant License -

Best Med
Dolton, IL

Skills

  • Account management
  • Creative design
  • Event management
  • Social networking design/management
  • Online marketing strategies
  • Financial reporting
  • Accounting systems and software
  • Team management
  • Microsoft Office Suite proficiency
  • Multi-line phone skills
  • Excellent phone etiquette
  • Subtle and effective sales skills
  • Member service
  • Episys- Symitar efficient
  • Recordkeeping strengths
  • Staff education and training

Certification

  • Certified Nurse Assistant (CNA)
  • First Aid/CPR Certified

Affiliations

Refiner's House Church- Minister and Speaker

Timeline

Operations Manager

The Refiners House INC
05.2023 - Current

Learning and Development Specialist

Delta Community Credit Union
10.2021 - 05.2023

Member Service Agent

Delta Community Credit Union
09.2020 - 10.2021

Senior Member Service Representative

US Employees Credit Union
06.2015 - 08.2020

Certified Nursing Assistant/ Caregiver

Arden Courts of Manor Care
05.2014 - 06.2015

Sales associate

Kmart
02.2013 - 12.2013

Stylist Assistant

Mocha City Beauty Lounge
08.2009 - 10.2015

High School Diploma - College Prep

Homewood Flossmoor High School

Associate of Arts - Education

Prairie State College

Certified Nursing Assistant License -

Best Med

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Dyamonde Kimbrough