Dyana Cordon
Deer Park
Summary
Dynamic bilingual advocate with a proven track record at ECLI-VIBES, excelling in crisis intervention and justice advocacy. Skilled in case management and relationship building, I empower clients to navigate legal systems and access vital resources, enhancing their safety and well-being. Committed to delivering impactful support and fostering resilience in families.
Professional bilingual customer service advocate known for high standards and achieving results. Adept at resolving issues, building relationships, and responding to changing needs with flexibility. Strong focus on team collaboration, effective communication, and problem-solving. Reliable and skilled in managing customer interactions in multiple languages, ensuring satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Bilingual Advocate
ECLI-VIBES
Islandia, NY
01.2026 - Current
- Delivered crisis intervention support to empower victims of domestic violence in navigating immediate safety concerns
- Guide victims in obtaining orders of protection against perpetrator, facilitating legal protection and safety
- Assisted survivors in accessing housing, financial assistance, mental health services, child care services, job training programs
- Conducted risk assessments to determine safety needs for clients
- Coordinated referrals to legal services and shelter resources, enhancing access to critical support for clients
- Maintained accurate case documentation and client records
Bilingual Family Advocate
EAC Network
Central Islip, NY
08.2023 - 12.2025
- Advocated for families in crisis, providing emotional support and resource navigation.
- Coordinated workshops to educate families on available community resources and services.
- Developed individualized service plans to address unique family needs and challenges.
- Collaborated with social service agencies to enhance service delivery and outcomes for families.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
Waitress
Toast Coffeehouse
Bay Shore, NY
04.2021 - 08.2023
- Delivered exceptional customer service in high-volume settings.
- Managed multiple tables simultaneously, ensuring timely order fulfillment.
- Collaborated with kitchen staff to streamline food preparation and service.
- Enhanced guest experiences by providing personalized recommendations based on preferences.
- Maintained cleanliness and organization of dining area to meet health standards.
Barista
Starbucks
Commack, NY
11.2019 - 04.2021
- Delivered exceptional customer service while managing high-volume orders during peak hours.
- Operated espresso machines and brewing equipment, ensuring adherence to quality standards.
- Trained new baristas on coffee preparation techniques and customer interaction protocols.
- Maintained cleanliness and organization of workspace in compliance with health regulations.
Education
Master of Science - Criminal Justice
Molloy College
Rockville Centre, NY05.2027
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2022
High School Diploma -
Brentwood High School
Brentwood, NY06.2018
Skills
- Case management
- Court procedures
- Document filing
- Justice advocacy
- Customer service
- Critical thinking
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint resolution
- Microsoft Excel
Languages
Spanish
Full Professional
Timeline
Bilingual Advocate
ECLI-VIBES
01.2026 - Current
Bilingual Family Advocate
EAC Network
08.2023 - 12.2025
Waitress
Toast Coffeehouse
04.2021 - 08.2023
Barista
Starbucks
11.2019 - 04.2021
Master of Science - Criminal Justice
Molloy College
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
High School Diploma -
Brentwood High School