Giselle Gomez
Columbus,USA
Summary
Industrial Engineer Professional experienced with customer engagement and sales strategies with strong focus on team collaboration and achieving results. Skilled in building relationships, identifying customer needs, and closing sales. Adaptable, reliable, and driven to exceed targets in dynamic environments. Known for effective communication, problem-solving, and flexibility in changing scenarios.
Overview
12
12
years of professional experience
Work History
Bilingual Advocate
Columbus Literacy Council
11.2023 - Current
- Educated clients about their rights and responsibilities in various legal processes, empowering them to make informed decisions.
- Strengthened relationships with partner agencies through effective collaboration on cases involving non-English speaking clients.
- Enhanced client communication by providing translation services during meetings, court hearings, and appointments.
- Navigated challenging situations with diplomacy while advocating fiercely for the best interests of each client served.
Key Account Manager
Delivery Hero (PedidosYa)
03.2020 - 05.2023
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Collaborated on process improvement with the Salesforce support team and others to optimize the partner experience
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Logistics & Scheduling Support: Assisted in managing service levels and coordinating the availability of resources to ensure compliance with SLA agreements and meet customer demands efficiently
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives and monitored KPIs.
- Trained new account managers
Sales Engineer
SUEZ Water Technologies & Solutions
12.2017 - 01.2020
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Experienced with tools like SAP and other management software systems.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
Bank Customer Service Representative
Banco Mercantil
09.2015 - 10.2017
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Reached out to existing bank customers and offered personalized support for different needs.
Advisory Analyst
Banco De Venezuela
10.2012 - 01.2015
- Developed innovative solutions for Bank clients, addressing their unique challenges and goals effectively.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Optimized portfolio performance by conducting regular reviews and adjusting investment strategies based on market fluctuations.
- Provided valuable insights into industry regulations, helping clients navigate complex compliance requirements efficiently.
Education
Certificate - AI & Data Analytics
The Ohio State University
11-2024
Certificate - Customer Service & Sales
CoderHouse
09-2022
Bachelor of Science - Industrial Engineering
UNEXPO
12-2011
Skills
- Customer service
- Active listening
- Data entry
- Follow-up skills
- Product knowledge
- Prioritization
- Effective communication
- Time management
- Problem-solving
- Team spirit
- Organizational skills
- Continuous improvement
- Process scheduling
- Data visualizations
- Tableau
- Looker Studio
- Salesforce
- SAP
- Python
- SQL
- Microsoft Office 365
- Google Workspace
- Client advocacy
- Cultural sensitivity
- Case documentation
- Conflict resolution
- Multidisciplinary team collaboration
- Research
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bilingual Advocate
Columbus Literacy Council
11.2023 - Current
Key Account Manager
Delivery Hero (PedidosYa)
03.2020 - 05.2023
Sales Engineer
SUEZ Water Technologies & Solutions
12.2017 - 01.2020
Bank Customer Service Representative
Banco Mercantil
09.2015 - 10.2017
Advisory Analyst
Banco De Venezuela
10.2012 - 01.2015
Certificate - AI & Data Analytics
The Ohio State University
Certificate - Customer Service & Sales
CoderHouse
Bachelor of Science - Industrial Engineering
UNEXPO
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