DYANI ROBLES
Elmwood Park,IL
Summary
Driven and highly qualified professional specializing in customer service and operational management providing skills to multi-task in a dynamic work environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Human Resources Coordinator
Select Rehabilitation
08.2022 - 02.2024
- Conducted new employee onboarding and provided ongoing orientation training
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Operated multi-line telephone system to answer and direct high volume of calls
- Managed large volumes of employee health and licensure records, ensuring that all records were properly stored in appropriate databases
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant General Manager
Massage Envy
06.2021 - 08.2022
- Motivated, trained, and disciplined employees to maximize performance
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery
- Handled cash accurately and prepared deposits
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Front Desk Receptionist
Chocolate For Your Body Chicago Spa
04.2021 - 04.2022
- Handled payments and processed credit card transactions
- Consistently kept reception area clean and tidy and maintained presence at desk
- Greeted incoming guests and verified paperwork to manage smooth intake processes
- Confirmed appointments, communicated with clients, and updated client records
- Managed high call volume, ensuring smooth communication between clients and spa staff.
Assembly Specialist
Trim-Tex Inc.
06.2019 - 04.2021
- Maintained neat, organized, and clean work areas to avoid safety concerns or production delays
- Conducted visual inspections and checked for product defects
- Operated air and manual tools to put together and align assemblies
- Maintained records and documents of daily production
- Worked with operations and engineering teams to report on quality issues and enact successful resolutions
- Backfill in other departments when needed.
Education
Associate of Science - Accounting
Triton College
River Grove, IL12.2025
High School Diploma -
Rauner College Prep
Chicago, IL06.2019
Skills
- Microsoft Office
- Fast Learner
- Critical thinking
- Ability to Multitask
- Cross-Functional Collaboration
- Conflict Resolution
Timeline
Human Resources Coordinator
Select Rehabilitation
08.2022 - 02.2024
Assistant General Manager
Massage Envy
06.2021 - 08.2022
Front Desk Receptionist
Chocolate For Your Body Chicago Spa
04.2021 - 04.2022
Assembly Specialist
Trim-Tex Inc.
06.2019 - 04.2021
Associate of Science - Accounting
Triton College
High School Diploma -
Rauner College Prep