Dyani Robles
Elmwood Park,IL
Summary
Dynamic professional with extensive experience at 4Front Ventures, specializing in customer service. Demonstrated ability to enhance customer satisfaction and mentor staff effectively. Proficient in conflict resolution and time management, consistently achieving sales targets while building strong community partnerships. Committed to delivering exceptional service and driving team success.
Overview
6
6
years of professional experience
Work History
Floor Supervisor
4Front Ventures
Elmwood Park, IL
12.2024 - Current
- Executed daily opening and closing procedures in accordance with established guidelines.
- Supervised receiving and stockroom activities to enhance inventory management and minimize shrinkage.
- Maintained inventory accuracy through regular stock counts and discrepancy reconciliation.
- Resolved customer complaints promptly while sustaining high levels of satisfaction.
- Cultivated partnerships with local businesses and non-profit organizations.
- Oversaw fundraising efforts and developed a general partnership proposal to pitch to potential partners.
- Mentored employees on managing complex sales, issues, and challenging customer interactions.
- Utilized effective time management to ensure timely completion of tasks and deadlines.
Retail Associate I
4Front Ventures
Norridge, IL
04.2024 - 11.2024
- Greeted customers and provided outstanding customer service.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations to better uncover individual needs.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Human Resources Coordinator
Select Rehabilitation
Glenview, IL
08.2022 - 02.2024
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed background and reference checks via HireRight to facilitate the hiring and onboarding of new and existing employees.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed a large volume of employee health and licensure records, ensuring all records were properly stored in appropriate databases and up to date.
- Proved successful working within tight deadlines and a fast paced environment.
Assistant General Manager
Massage Envy
Wilmette, IL
06.2021 - 08.2022
- Motivated, trained and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure coverage during peak hours while minimizing labor costs.
- Assisted in the recruitment. hiring and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Handled cash accurately and prepared deposits.
- Analyzed sales data to identify trends and opportunities for product menu expansion or modification based on client preferences.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assembly & Quality Control Specialist
Trim-Tex, Inc.
Lincolnwood, IL
06.2019 - 04.2021
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Conducted visual inspections and checked for product defects.
- Operated air and manual tools to put together and align assemblies.
- Maintained records and documents of daily production.
- Worked with operations and engineering teams to report on quality issues and enact successful resolutions.
- Backfill in other departments when needed.
Education
High School Diploma -
Rauner College Prep
Chicago, IL06-2019
Associate of Arts - Accounting
Triton College
River Grove, ILSkills
- Inventory management
- Customer service
- Employee training
- Sales analysis
- Time management
- Cash handling
- Conflict resolution
- Customer satisfaction
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Floor Supervisor
4Front Ventures
12.2024 - Current
Retail Associate I
4Front Ventures
04.2024 - 11.2024
Human Resources Coordinator
Select Rehabilitation
08.2022 - 02.2024
Assistant General Manager
Massage Envy
06.2021 - 08.2022
Assembly & Quality Control Specialist
Trim-Tex, Inc.
06.2019 - 04.2021
High School Diploma -
Rauner College Prep
Associate of Arts - Accounting
Triton College