Dyann Hudson

Thryv (formerly AT&T)

09.2004 - Current

Process mass reassignments and gather information from, and coordinate with, the sales managers on the requested assignments (unassigned, manual listings, reassignments, etc.) to meet time frame. Build Excel workbooks to provide sales with accurate and detailed information concerning customers' advertising and customer service needs.
Responsible for preparing the sales reps' market assignment based on the Sales Managers' specifications and all other initial market preparation, assigning and associating customers based on company requirements within established time frames, as well as becoming and remaining familiar with all processes and procedures.
Ability to conduct extensive research, analyze data, communicate effectively with all levels, multitask, and pay great attention to detail, conduct thorough investigations of accounts, as well as demonstrate flexibility in a changing environment.
Ability to utilize system resources, such as, but not limited to, Microsoft Excel (create workbooks with pivot tables, v-look ups, If statements, etc.) Containing pertinent information for sales, Salesforce, Microsoft Outlook, Microsoft Word, Access, CSS, ACRM, RTMS, FMS, Web Contact, and Intranet when applicable.
Helped train and mentor new members to the Market Assignment group, along with writing and modifying procedures.

Summary