Dyanna Thomas
Fort Worth
Summary
Dynamic Housekeeping Manager with a proven track record at Courtyard by Marriott, excelling in training and mentoring staff to enhance service quality. Skilled in inventory management and guest relations, I consistently improved guest satisfaction through effective problem resolution and adherence to cleanliness standards, fostering a welcoming environment for all visitors.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Courtyard by Marriott
07.2021 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 12 housekeepers.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
Housekeeping Supervisor
Courtyard by Marriott
12.2019 - 07.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Housekeeper
Courtyard by Marriott
06.2019 - 12.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeping Supervisor
Springhill Suites By Marriott
09.2014 - 02.2018
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Education
No Degree -
Hinds Community College
Raymond, MSGeneral Studies
Bailey APAC
Jackson Ms05-2002
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Scheduling and planning
- Cleaning practices
- Customer relationship management
Certification
- Aspire Training (Aimbridge)
- Power Of Clean (Marriott)
- Sustaining Standards through a unified approach to Hospitality Service ( Ecolab Training)
Timeline
Housekeeping Manager
Courtyard by Marriott
07.2021 - Current
Housekeeping Supervisor
Courtyard by Marriott
12.2019 - 07.2021
Housekeeper
Courtyard by Marriott
06.2019 - 12.2019
Housekeeping Supervisor
Springhill Suites By Marriott
09.2014 - 02.2018
No Degree -
Hinds Community College
General Studies
Bailey APAC
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