DyAnna Timm-Parks
Las Vegas,N.V.
Summary
Dynamic, growth-oriented Office Manager with over 10 years of experience. Expertise in dental billing, treatment coordination, and patient retention. Eager to contribute to a positive patient experience and streamline workflow.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Royal Highlands Dental
Las Vegas, NV
01.2011 - 02.2026
- Oversaw appointment scheduling and patient record management through dental practice management software to enhance operational efficiency.
- Developed online patient intake forms, post-op documentation, patient education resources, and consent forms, leading to a streamlined and paperless intake experience.
- Utilized VoIP technology and software systems to efficiently log, route, and resolve patient inquiries while managing a high call volume exceeding 60 calls daily.
- Negotiated fees with dental insurance providers to optimize reimbursement (increased fees by 33%) in charge of credentialing and recredentialing insurance contracts.
- In charge of billing operations for clinical narratives and appeals, achieving an 80% success rate. Managed accounts payable and receivable processes to enhance financial efficiency. Led collections initiatives, resulting in a 95% recovery rate.
- Developed and executed comprehensive strategies for patient acquisition and relationship management, resulting in a 20x increase in annual revenue from $50K to $1M over the course of 8 years
- Drove revenue growth and enhanced patient volume and retention by implementing comprehensive training programs focused on business ethics and etiquette.
- Assisted with hiring processes by conducting interviews and reviewing candidates. Supported onboarding procedures to facilitate integration of new team members. Aided in performance reviews and termination processes as needed.
- Utilized superior conflict resolution and problem-solving skills to significantly improve customer satisfaction metrics.
- Supervised front areas, addressing inquiries swiftly to enhance customer service.
- Implemented ongoing coaching and professional development to cultivate a highly-efficient administrative team.
- Deep understanding of HIPPA ,OSHA, and STATE regulations to ensure compliance
- In charge of P&L statements, daily, monthly financial reports. Insurance aging reports, office analysis reports, ect.
- Applied comprehensive knowledge of dental terminology and insurance to enhance patient understanding and optimize treatment outcomes.
- Led the development of marketing materials for local fairs to enhance community engagement. Oversaw dental education programs in schools and local businesses to promote oral health awareness. Managed the creation of promotional content for office products to drive customer interest.
- Spearheaded a charity donation drive involving over 6 charities and 5 local offices to support The Giving Tree, raising more than $5000 for charitable causes in need.
- Enhanced team morale by establishing a weekly employee affirmation initiative to promote positivity.
Education
Certificate Of Technical Studies - Dental Assistant
Simi Valley Adult School
Simi Valley, CA01-2001
General Education
Santa Barbara City College
01-2000
General Education
Pasadena City College
01-1998
Dos Pueblos High School
01-1998
Skills
Microsoft Excel, Word, Outlook, and Web Browser
Leadership skills
Organizational skills
Financial management skills
Problem-solving skills
Time management skills
Teamwork skills
Customer service skills
Certification
- Coronal Polishing License
- X-Ray License
- Dentrix certificate
- CPR
- OSHA/ HIPAA/ Infection control certified
- Accounting Course certification
- Dentrix certificate
Timeline
Office Manager
Royal Highlands Dental
01.2011 - 02.2026
General Education
Santa Barbara City College
General Education
Pasadena City College
Certificate Of Technical Studies - Dental Assistant
Simi Valley Adult School
Dos Pueblos High School