Dyanna Marely Rocha
Las Vegas
Summary
Motivated and dependable bilingual, with over 5 years of experience in retail and warehouse environments. Adept at physically demanding roles, fast-paced teamwork, and high-level customer service. Seeking to leverage a strong work ethic, communication skills, and attention to detail in a new opportunity.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Returns Processor
DHL Supply Chain
Las Vegas
12.2025 - 03.2026
- Processed returned items efficiently to ensure accurate inventory management.
- Inspected products for damage and identified discrepancies in returns.
- Operated warehouse equipment to move and organize returns effectively.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Call Center Agent
TTEC
Las Vegas
08.2025 - 12.2025
- Handled customer inquiries with professionalism and empathy.
- Resolved customer complaints using effective problem-solving techniques.
- Identified customer needs by asking probing questions and actively listening to responses.
- Handled confidential information in accordance with the firm's protocols.
Outbound Warehouse Associate
Amazon IXD-VGT2
Las Vegas
09.2023 - 01.2025
- Performed 10-hour shifts, with mandatory overtime as needed.
- Responsible for heavy lifting and packaging, including wrapping and transporting totes, crates, and pallets.
- Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
- Adhered strictly to all company policies and regulations.
Engaged regularly with coworkers to maintain workflow and ensure safety.
Customer Returns Processor
LAS2-Amazon Returns Center
Las Vegas
11.2021 - 04.2023
- Performed 10-hour overnight shifts, with mandatory time as needed.
- Processed returned items, including verifying condition and accuracy of product information.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reported any fraudulent activities associated with customer returns to management.
- Operated warehouse equipment to unload, move and store returned itemsin designated areas.
Retail Sales Associate
dd’s DISCOUNTS
Las Vegas
04.2021 - 06.2021
- Interacted with customers to support a positive shopping experience.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Maintained cleanliness and organization across store departments.
Retail Sales Associate
Spencer's Gifts
Henderson
11.2019 - 06.2021
- Greeted customers upon entering the store and provided assistance.
- Executed transactions with efficiency while delivering exceptional customer service.
- Offered suggestions for additional items that may be of interest to customers.
- Ensured store areas remained organized and complied with display standards.
Retail Sales Associate
Kohl’s
Las Vegas
09.2018 - 12.2018
- Operated cash register accurately and efficiently while processing payments from customers.
- Handled returns and exchanges according to company policy.
- Advocated for store credit card enrollments among customers.
- Upheld standards of cleanliness and organization across all store departments.
Education
Las Vegas High School
Las Vegas, NVSkills
- Bilingual communication (English and Spanish)
- Physically Fit/Warehouse Capable
- Fast learner
- Reliable
- Customer service focused
- Cash handling and sales
- Strong communication
- Problem solving
References
References available upon request
Timeline
Customer Returns Processor
DHL Supply Chain
12.2025 - 03.2026
Call Center Agent
TTEC
08.2025 - 12.2025
Outbound Warehouse Associate
Amazon IXD-VGT2
09.2023 - 01.2025
Customer Returns Processor
LAS2-Amazon Returns Center
11.2021 - 04.2023
Retail Sales Associate
dd’s DISCOUNTS
04.2021 - 06.2021
Retail Sales Associate
Spencer's Gifts
11.2019 - 06.2021
Retail Sales Associate
Kohl’s
09.2018 - 12.2018
Las Vegas High School