Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dyanna Marely Rocha

Las Vegas

Summary

Motivated and dependable bilingual, with over 5 years of experience in retail and warehouse environments. Adept at physically demanding roles, fast-paced teamwork, and high-level customer service. Seeking to leverage a strong work ethic, communication skills, and attention to detail in a new opportunity.

Overview

8
8
years of professional experience
2020
2020
years of post-secondary education

Work History

Customer Returns Processor

DHL Supply Chain
Las Vegas
12.2025 - 03.2026
  • Processed returned items efficiently to ensure accurate inventory management.
  • Inspected products for damage and identified discrepancies in returns.
  • Operated warehouse equipment to move and organize returns effectively.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

Call Center Agent

TTEC
Las Vegas
08.2025 - 12.2025
  • Handled customer inquiries with professionalism and empathy.
  • Resolved customer complaints using effective problem-solving techniques.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Handled confidential information in accordance with the firm's protocols.

Outbound Warehouse Associate

Amazon IXD-VGT2
Las Vegas
09.2023 - 01.2025
  • Performed 10-hour shifts, with mandatory overtime as needed.
  • Responsible for heavy lifting and packaging, including wrapping and transporting totes, crates, and pallets.
  • Utilized RF scanners to ensure accurate data entry into the Warehouse Management System.
  • Adhered strictly to all company policies and regulations.
    Engaged regularly with coworkers to maintain workflow and ensure safety.

Customer Returns Processor

LAS2-Amazon Returns Center
Las Vegas
11.2021 - 04.2023
  • Performed 10-hour overnight shifts, with mandatory time as needed.
  • Processed returned items, including verifying condition and accuracy of product information.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Reported any fraudulent activities associated with customer returns to management.
  • Operated warehouse equipment to unload, move and store returned itemsin designated areas.

Retail Sales Associate

dd’s DISCOUNTS
Las Vegas
04.2021 - 06.2021
  • Interacted with customers to support a positive shopping experience.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Maintained cleanliness and organization across store departments.

Retail Sales Associate

Spencer's Gifts
Henderson
11.2019 - 06.2021
  • Greeted customers upon entering the store and provided assistance.
  • Executed transactions with efficiency while delivering exceptional customer service.
  • Offered suggestions for additional items that may be of interest to customers.
  • Ensured store areas remained organized and complied with display standards.

Retail Sales Associate

Kohl’s
Las Vegas
09.2018 - 12.2018
  • Operated cash register accurately and efficiently while processing payments from customers.
  • Handled returns and exchanges according to company policy.
  • Advocated for store credit card enrollments among customers.
  • Upheld standards of cleanliness and organization across all store departments.

Education

Las Vegas High School
Las Vegas, NV

Skills

  • Bilingual communication (English and Spanish)
  • Physically Fit/Warehouse Capable
  • Fast learner
  • Reliable
  • Customer service focused
  • Cash handling and sales
  • Strong communication
  • Problem solving

References

References available upon request

Timeline

Customer Returns Processor

DHL Supply Chain
12.2025 - 03.2026

Call Center Agent

TTEC
08.2025 - 12.2025

Outbound Warehouse Associate

Amazon IXD-VGT2
09.2023 - 01.2025

Customer Returns Processor

LAS2-Amazon Returns Center
11.2021 - 04.2023

Retail Sales Associate

dd’s DISCOUNTS
04.2021 - 06.2021

Retail Sales Associate

Spencer's Gifts
11.2019 - 06.2021

Retail Sales Associate

Kohl’s
09.2018 - 12.2018

Las Vegas High School
Dyanna Marely Rocha