Dyasia Perez
Rosedale,NY
Summary
Dynamic Customer Service Representative with proven expertise in complaint handling and a typing speed of 40 wpm, honed at Wellcare Health Insurance and Access-A-Ride. Excelled in delivering exceptional customer service through active listening and rapid issue resolution, significantly enhancing customer satisfaction. Skilled in both oral and written communication, adept at de-escalating conflicts and ensuring positive outcomes. With strong knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase positive feedback and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Access-A-Ride
Queens, NY
02.2018 - 07.2024
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Calmly attempt to resolve and de-escalate any issues
- provide feedback on issue calls
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
WellCare
columbia/brooklyn, south carolina,New York
2013.Jan - 2018.Dec
- Handle and carefully responded too all customer inquiries
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Aimed to communicate with customers, and resolve issue by first call.
- provided excellent customer service through active listening.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier
McDonald's
Brooklyn, NY
09.2008 - 06.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Brownsville Academy HS
Brooklyn, NY06-2012
Skills
- type 40 wpm
- Call center experience
- Complaint Handling
- comfortable with desktop and computer system
- excellent oral and written communication skills
- Scheduling
- Microsoft Excel
Timeline
Customer Service Representative
Access-A-Ride
02.2018 - 07.2024
Customer Service Representative
WellCare
2013.Jan - 2018.Dec
Cashier
McDonald's
09.2008 - 06.2012
High School Diploma -
Brownsville Academy HS
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