Dyese Ghee
Chesapeake,VA
Summary
Dedicated customer service professional with a strong focus on enhancing patient experiences in healthcare. Skilled in building relationships through active listening and compassionate communication, while adeptly resolving concerns in collaboration with multidisciplinary teams.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Behavioral Health Specialist
Bon Secours Maryview Medical Center
Portsmouth, VA
12.2021 - Current
- Delivered exceptional service and support to patients and families, enhancing care experience in fast-paced healthcare setting.
- Cultivated positive relationships with patients through effective communication. through compassionate communication and active listening.
- Respond professionally to patient concerns and collaborate with staff to help resolve issues promptly.
- Communicate effectively with nurses, physicians, therapists, and other departments to ensure seamless service.
- Prioritized multiple responsibilities, maintaining calm and organization in high-pressure situations to ensure patient care continuity.
- Maintain accurate and confidential documentation while adhering to HIPAA standards.
- Assist with admissions, patient needs, and daily operations to support efficient workflow.
- Collaborated with coworkers to foster positive team environment, enhancing quality of service delivered to patients.
Social Work Intern
Girls For A Change
Richmond, VA
01.2019 - 05.2020
- Delivered professional assistance to program participants, families, and community partners, fostering positive relationships.
- Coordinated workshops and events, enhancing participant engagement and satisfaction.
- Maintained organized records and assisted with administrative tasks.
- Collaborated with staff to achieve program goals and strengthen community outreach efforts.
Education
Master of Social Work -
Capella University
Minneapolis, MN09-2027
Bachelor of Social Work -
Virginia State University
Petersburg, VA05-2020
Skills
- Electronic Health Records proficiency
- HIPAA compliance
- Customer service and support
- Conflict resolution
- Verbal and written communication
- Active listening
- Problem solving
- Data entry
- Organizational skills
- Multitasking abilities
- Time management
- Team collaboration
- Professionalism
- Attention to detail
Certification
Basic Life Support (BLS)
Timeline
Behavioral Health Specialist
Bon Secours Maryview Medical Center
12.2021 - Current
Social Work Intern
Girls For A Change
01.2019 - 05.2020
Master of Social Work -
Capella University
Bachelor of Social Work -
Virginia State University