Dyese Wesley
Ore City
Summary
Dedicated professional with strong customer service skills and conflict resolution expertise. Proven ability to enhance guest experiences and assist in training new staff. Committed to maintaining high standards of service and satisfaction.
Overview
5
5
years of professional experience
Work History
Waitress
Cheddar's Scratch Kitchen
Odessa
03.2019 - 03.2020
- Took orders for food and drinks and delivered them to guests.
- Delivered exceptional customer service by promptly addressing complaints and concerns to ensure guest satisfaction.
- Resolved customer complaints professionally, contributing to an improved overall dining experience.
- Handled cash transactions and processed payments with accuracy.
- Trained new waitstaff on restaurant procedures and standards, fostering a knowledgeable and efficient team.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Shelf Stocker
Saltgrass Steakhouse
Odessa
03.2017 - 01.2018
- Stocked shelves with food items and supplies efficiently.
- Ensured proper rotation of products to maintain freshness.
- Supported inventory management and organized stock to streamline replenishment processes.
- Collaborated with team members to optimize stocking processes.
- Followed safety protocols while handling equipment and supplies.
- Provided customer assistance with merchandise availability and promptly replenished empty shelves from warehouse stock.
- Organized backroom storage areas to ensure efficient product retrieval.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Received and unpacked shipments, verified contents against invoices, and efficiently stocked shelves to ensure product availability.
Waitress
Chili's Bar and Grill
Odessa
01.2015 - 01.2018
- Took customer orders accurately and efficiently using point-of-sale system.
- Took orders for food and drinks and delivered them to guests.
- Ensured cleanliness of tables and dining area to enhance guest experience during service shifts.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Processed cash transactions and payments accurately, contributing to efficient service.
- Computed bills for customers' meals using basic math calculations to ensure accuracy.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Assisted in training new waitstaff on restaurant procedures and standards.
Education
GED -
Windham
Marlin, TX11-2025
Skills
- Point of sale operation
- Customer service
- Inventory management
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Written communication
- Conflict resolution
- Organizational skills
- PPE compliance
- Leadership
References
References available upon request.
Timeline
Waitress
Cheddar's Scratch Kitchen
03.2019 - 03.2020
Shelf Stocker
Saltgrass Steakhouse
03.2017 - 01.2018
Waitress
Chili's Bar and Grill
01.2015 - 01.2018
GED -
Windham