Dykembe McCall
Philadelphia,PA
Summary
Reliable and hardworking individual who works autonomously or in teams to serve hundreds of customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Taco Bell
Philadelphia, PA
02.2023 - 11.2023
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Monitored inventory levels and placed orders for new stock as needed.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Ensured that customer service standards were met or exceeded at all times.
Shift Leader
Taco Bell
Philadelphia, PA
09.2020 - 02.2023
- Maintained positive working relationship with fellow staff and management.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Team Member
Taco Bell
Philadelphia, PA
06.2018 - 09.2020
- Developed positive customer relationships through friendly greeting and excellent service.
- Operated cash registers to process payments from customers.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Provided customer service support to ensure satisfaction.
Education
High School Diploma -
Constitution High School
Philadelphia, PA06-2020
Skills
- Team Leadership Strength
- Business Development
- Employee Relations
- Training and Development Skill
- Food Safety and Sanitation
- Staff Management
- Customer Service
- Cash Handling
- Fast Learner
Certification
Servsafe
Timeline
Assistant General Manager
Taco Bell
02.2023 - 11.2023
Shift Leader
Taco Bell
09.2020 - 02.2023
Team Member
Taco Bell
06.2018 - 09.2020
High School Diploma -
Constitution High School