Dylan Barbosa
Milwaukee,WI
Summary
Experienced with managing guest services operations and ensuring high levels of customer satisfaction. Utilizes effective problem-solving strategies and team leadership to streamline operations. Track record of fostering positive guest experiences and maintaining service standards.
Energetic and personable, with flair for creating memorable guest experiences and resolving issues efficiently. Knowledge of hospitality standards and proficient in customer relationship management and team coordination. Focused on driving guest satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Property Care and Guest Services
Spring Brook Resort
06.2023 - 01.2025
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
Education
High School Diploma -
Wisconsin Dells High School
Wisconsin Dells05-2024
Skills
- Customer service standards
- Greeting customers
- Conflict management
- Customer service
- Exceptional communication
- Guest accommodations
Timeline
Property Care and Guest Services
Spring Brook Resort
06.2023 - 01.2025
High School Diploma -
Wisconsin Dells High School
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