Dylan Bayer
Fargo,ND
Summary
I am a highly dedicated and motivated worker. My approach to work is characterized by a passion for learning. I am always seeking new ways to improve myself and apply that to my position. My coworkers would describe me as hard-working, always reliable, a great communicator, and enthusiastic about my job. I'm always looking to improve those around me as well through leading by example and coaching. Customer relations is a task that I take quite seriously to ensure customer loyalty and satisfaction. I am always seeking an opportunity to strengthen my skills and further develop myself in the workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Michaels Craft Store
11.2022 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Support Specialist
Michaels
01.2021 - 10.2022
- Processed cash deposits and arranged documentation to be easily accessible.
- Overlooked applicants and passed worthy applicants into the interview process. Which either I or another manager conducted.
- Verified multiple reports like threshold, clearance overstock, RTV, and QOHV to ensure metrics were in line.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Sales Associate
Michaels
06.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- stocked products in a timely fashion to ensure the store was up to speed.
- Assisted up to 100 customers a day with any questions or transactions.
Education
BBA - Business Administration
North Dakota State University
Fargo, ND05.2025
Skills
- Fast Learner
- Management
- Communication
- Adaptability
- Customer Service
- Microsoft Office (Excel, Outlook, Word)
- Great Teammate
- Opportunist
Accomplishments
- Obtained three employees of the month awards with the Michaels Company.
- Evaluated as exceeding expectations with two of my yearly performance reviews.
- Influenced the raise of overall cashier reward signups metric between multiple months.
- Had the most credit card applications within the store in a month.
Certification
- Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
traveling
I like to travel once a year outside of North Dakota. I love hiking, site-seeing, and the adventure of being somewhere new and outside of my comfort zone.
Timeline
Customer Experience Manager
Michaels Craft Store
11.2022 - Current
Support Specialist
Michaels
01.2021 - 10.2022
Sales Associate
Michaels
06.2019 - 07.2020
BBA - Business Administration
North Dakota State University