Dylan Bice
Fairmont,WV
Summary
Dynamic customer service leader with over 7 years of experience in delivering exceptional service and maximizing client retention. Proficient in recovery strategies and communication, consistently achieving high satisfaction rates and numerous client referrals. While working on a miniature golf course I also was able to interact with children and teach them how to golf. While working here there was daily food preparation which I am very familiar and comfortable with.
Overview
15
15
years of professional experience
Work History
Customer Service
Teleperformance USA
Salt Lake City, UT
07.2018 - 12.2025
- Provided customer service, resulting in numerous referrals from satisfied clients.
- Provided customer service by addressing concerns and answering inquiries promptly.
- Maximized client retention through customer service and timely followups.
- Delivered customer service and warmly greeted guests.
- Worked online chat for the majority of my time with the company.
- Very good with computers and typing
Cashier
Coal Country Miniature Golf
Fairmont, WV
04.2011 - 10.2017
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained inventory levels, ensuring availability of merchandise for customers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer service best practices.
- Managed cash register operations, including balancing drawers at shift end.
- Implemented efficient checkout processes to reduce wait times during peak hours.
- Served and prepared food for guests who ordered.
Education
High School Diploma -
East Fairmont High School
FairmontSkills
- Call center customer service
- Customer Service Recovery
- Customer service leadership
- Typing
- Computer knowledge
- Food Handling
- Child Interaction
Timeline
Customer Service
Teleperformance USA
07.2018 - 12.2025
Cashier
Coal Country Miniature Golf
04.2011 - 10.2017
High School Diploma -
East Fairmont High School