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This is a summary of my work history and customer service. I've done nursing assistant work for 10 years. The tasks involve the patient's well being and security. Among the more important tasks are the documentation of the patient's life, medication, behaviors, appointments etc. Everything from here is done on computer & phone. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Outside of my healthcare position I've worked in retail settings such as "The Home Depot". I've also developed skills in the sales department insuring that we go beyond customer satisfaction and expectations.
Seasoned S.T.N.A highly effective at building and motivating teams to provide first-rate customer service to discerning customers of all backgrounds.
Skilled at providing exceptional customer service, supporting sales needs, and merchandising products. Excellent teamwork and communication strengths.
Offering positive attitude and strong interpersonal skills, eager to learn and grow within industry. Delivers understanding of customer service principles and product knowledge crucial for success in this role. Ready to use and develop communication and customer service skills in Customer Service Representative role.
Personable and organized individual with strong ability to manage multiple tasks and maintain positive customer service experience. Possesses knowledge of customer service principles and problem-solving skills, coupled with proficiency in using CRM software and handling high-volume calls. Committed to enhancing customer satisfaction and streamlining call center operations.
Offering strong communication and problem-solving skills, with desire to learn and grow in customer service management. Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills in Customer service role.
Trained in EMR use and administration with knowledge of Customer support. Dedicated to excellent customer service and best-in-class collaboration.

Dynamic customer service professional with extensive experience at Concentrix, adept at resolving complex issues with empathy and efficiency. Proven track record in enhancing customer satisfaction through exceptional service and strong product knowledge. Skilled in managing high-stress situations while adhering to best practices, fostering loyalty and repeat business.
Offering strong organizational and problem-solving abilities, eager to learn and develop in customer-oriented environment. Brings keen understanding of customer service dynamics and effective communication techniques. Ready to use and develop interpersonal and administrative skills in Front Desk Customer Service Representative role.
Attentive Customer Service Representative with 20 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

I am efficient employee offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions.

Mary Ellen Beatty

Summary

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Customer Service

Customer Service Representative

Education

Practical Nursing

High School Diploma -

Skills

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Customer Service

Customer Service Representative

Practical Nursing

High School Diploma -

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