Dylan Brown
Smoothie King
Tallahassee,USA
3
years of professional experience
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere.
Work History
Team Lead
3 Months- Led daily team operations, ensuring high-quality customer service and smooth workflow in fast-paced environment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Executed opening and closing duties, including restocking and maintaining cleanliness, to ensure operational readiness.
- Streamlined operations by implementing efficient workflows and training staff on best practices.
- Led team to deliver exceptional customer service and maintain high satisfaction levels.
Guest Services/Usher
1 Year 3 Months- Supported event operations and guest services at the Civic Center.
- Ensured safety by monitoring crowd control during large events.
- Assisted patrons with seating, directions, exits, bathrooms, and concessions.
- Inspected tickets for validity prior to entry into the venue.
- Worked a variety of events such as basketball games, company functions, and graduations.
Cashier/Server
2 Months- Operated cash register, ensuring accurate processing of payments, returns, and exchanges to maintain customer satisfaction.
- Executed opening and closing procedures, including cash counting, restocking supplies, and maintaining cleanliness to ensure smooth operations.
- Delivered excellent customer service by serving food to dine-in customers and efficiently preparing online orders for pickup.
Smoothie Maker/Team Member
3 Months- Prepared smoothies according to company recipes and standards.
- Performed opening and closing duties including restocking supplies, cleaning work areas, and taking out trash.
- Answered customer questions about menu items, nutritional information, and promotions.
- Communicated with customers regarding orders, comments, and complaints; used the cash register to handle orders.
UAA Event Staff
1 Month- Collaborated with team members to coordinate tasks in a timely manner.
- Organized furniture and equipment and assisted with loading and unloading for events.
- Assisted with set-up and clean-up of event equipment.
Education
Bachelor of Science - Sport Managment
Master of Science - Sport Management
Skills
Food Service
Food Handling
Customer Service
Event Setup
Time Management
Team Collaboration
Multitasking and Organization
Multitasking and organization
Timeline
Team Lead
Smoothie King
02.2026 - 05.2026Read More
Guest Services/Usher
Oak View Group
01.2025 - 04.2026Read More
Cashier/Server
McAllister’s
03.2024 - 05.2024Read More
UAA Event Staff
UAA at UF
06.2023 - 07.2023Read More
Smoothie Maker/Team Member
Smoothie King
05.2023 - 08.2023Read More
Florida State University
Bachelor of Science from Sport Managment
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Florida State University
Master of Science from Sport Management
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