Dylan Burston
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in communication, problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service/Route Manager
Hawx Pest Control
01.2024 - Current
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
Customer Service Representative (Seasonal)
Nordstrom Rack
08.2023 - 01.2024
- Greet customers and provide a friendly shopping experience
- Assist customers with finding products and provide recommendations
- Ensure merchandise is organized, properly stocked, and on displayed
- Assist with inventory management, including receiving, tagging, and stocking items
- Advise customers on current promotions, sales, and new arrivals
- Organize fitting rooms and return items to the sales floor promptly
- Inform customers about benefits and rewards of loyalty programs
- Follow store policies and procedures to prevent theft and ensure security
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Courtesy Clerk
Ralphs Grocery Store
01.2020 - 08.2023
- Greet customers and assist with inquiries
- Efficiently and carefully bag groceries for customers
- Assist customers by carrying groceries to their vehicles and loading items into the car when needed
- Collect shopping carts from the parking lot and return them to the store for customer use
- Perform price checks for cashiers to ensure accurate pricing
- Help customers find products within the store
- Assist with locating products and verifying prices
- Assist with stocking shelves and facing products
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Customer Service Associate
Walgreens
01.2019 - 01.2020
- Greet and assist customers in locating items
- Stock shelves and ensure products are displayed attractively
- Assist with inventory management, including receiving and pricing merchandise
- Keep the store clean, organized, and free of hazards
- Maintain the appearance of the sales floor, aisles, and checkout areas
- Stay informed about current promotions, sales, and new products
- Promote and enroll customers in Walgreens loyalty programs
- Assist customers with online orders, in-store pickups, and photo services
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
High School Graduate -
Crescenta Valley High School
01.2021
Skills
- Customer engagement
- Collaborative teamwork
- Strategic issue management
- Inventory oversight
- Effective pricing strategies
- Skilled in team dynamics
- Proficient in managing multiple tasks
- In-depth product knowledge
- Client consultation
- Logistics management
- Effective schedule coordination
- Team development
Accomplishments
- Supervised team of 16 staff members.
- Documented and resolved internal conflicts which led to an increase in sales and overall team work ethic.
Certification
Food Handling License
Languages
English
Native or Bilingual
Timeline
Customer Service/Route Manager
Hawx Pest Control
01.2024 - Current
Customer Service Representative (Seasonal)
Nordstrom Rack
08.2023 - 01.2024
Courtesy Clerk
Ralphs Grocery Store
01.2020 - 08.2023
Customer Service Associate
Walgreens
01.2019 - 01.2020
High School Graduate -
Crescenta Valley High School
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