Dylan Callahan
Sun Valley,CA
Summary
Proven leader, who remains cool under pressure and is able to make decisions quickly in the heat of the moment. Excels in customer service, and providing a fun and rewarding experience to all guests that enter the park. Works diligently to create learning plans that help new hires learn and succeed and thrive under fast-paced environments.
Overview
1
1
year of professional experience
Work History
Ride Operator & Lead
Universal Studios Hollywood
02.2023 - Current
- Collaborated with team members to maintain clean, organized, and safe ride areas for guests.
- Maintained high levels of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Casual Maze Lead
Universal Studios Hollywood
08.2023 - 11.2023
- Implemented safety protocols in line with industry standards, maintaining a secure environment for guests and employees alike.
- Documented camp inventory and ordered supplies when needed.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Helped design and assemble a queue system to maximize guest flow.
- Efficiently designated tasks to multiple Maze Hosts to ensure that no aspect of our House fell behind.
Education
High School Diploma -
John Burroughs High School
Burbank, CA05.2020
Skills
- Customer Service
- Team Training
- Decision-Making
- Equipment Operation
- Safety Monitoring
- Emergency evacuation procedures
- Conflict Resolution
Timeline
Casual Maze Lead
Universal Studios Hollywood
08.2023 - 11.2023
Ride Operator & Lead
Universal Studios Hollywood
02.2023 - Current
High School Diploma -
John Burroughs High School