Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Dylan Carlson

Schenectady,NY

Summary

Dynamic Technician with expertise in electrical troubleshooting and machine maintenance. Successfully reduced machine downtime through proactive preventive maintenance and optimized performance by staying current with industry advancements. Demonstrated strong problem-solving skills and a commitment to safety as a Security Officer, ensuring a secure environment for guests.

Professional with robust experience in maintaining and repairing gaming machines and computer systems. Expertise in troubleshooting and resolving technical issues, ensuring optimal machine performance. Strong focus on team collaboration, adaptable to changing needs, and committed to achieving results. Skilled in electronics, mechanical systems, and customer service, providing reliable support in high-demand environments.

Overview

10
10
years of professional experience

Work History

Slot Technician

Rivers Casino
11.2021 - Current
  • Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
  • Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
  • Worked closely with on-site infrastructure including network hardware and software.
  • Completed regular operating system updates for both Windows and Linux.

Security Officer

Rivers Casino
12.2018 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Security Officer

Catfish Bend Casino
05.2015 - 10.2018

Education

Associate of Science - IT Network Security

Indian Hills Community College
Ottumwa, IA
05-2020

Skills

  • Electrical troubleshooting
  • Hand tool expertise
  • Machine maintenance
  • Hardware installation
  • Software configuration
  • Preventative maintenance

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Friends and Family PC builder and troubleshooter

Timeline

Slot Technician

Rivers Casino
11.2021 - Current

Security Officer

Rivers Casino
12.2018 - Current

Security Officer

Catfish Bend Casino
05.2015 - 10.2018

Associate of Science - IT Network Security

Indian Hills Community College

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