Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
IT Technician
Decatur Middle School & High School
08.2020 - Current
Assist with all technical issues at MSD Decatur
Ensure proper device operation so that students and staff can accomplish tasks
Receiving, prioritizing, documenting, and actively resolving end user help requests
In-person, hands-on help at the desktop/device level
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Developed and implemented preventive maintenance procedures.
Zund Operator
Firehouse Image Center
10.2017 - 08.2020
Effectively ran all digital cutting equipment to cut, route, score, drill and crease different types of substrates
Ability to complete jobs according to customer specifications and produce quality work
Monitor production throughout runs for quality, maintaining all required samples as designated by customers and procedures
Ability for standard set ups, adjustments and operating characteristics of equipment and skills to perform standard adjustments
Perform preventative maintenance in accordance with production schedule
Planned and laid out work to meet production and schedule requirements
Completed work on time and moved it to proper staging area for disposition
Provided expert coaching and training for new team members
HP Indigo Printer
Firehouse Image Center
10.2016 - 08.2017
Printing quality products
Performs preventive maintenance on HP Indigo Machine
Able to maintain daily standards of workflow and counts each day
Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted for
Measured paper thickness and adjusted space between machines blanket and impression cylinders
Production Supervisor & Inventory Supervisor
Indy Imaging, Inc
07.2014 - 10.2016
Maintained work flow by monitoring steps of each process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems
Maintains safe and clean work environment by educating and directing personnel on all uses of all control points, equipment, and resources; maintaining compliance with established policies and procedures
Maintains quality service by establishing and enforcing organization standards
Maintains inventory by conducting daily physical counts
Delivers supplies and equipment to departments by receiving and transferring items
Evaluate performances of employees
Collaborated with internal teams to optimize operations across materials handling, production and shipping
QC Inspector
Indy Imaging, Inc
06.2013 - 06.2014
Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work
Document inspection results by completing reports and logs
Used specialized tools to take precise measurements of various aspects of samples
Trained newly hired employees by explaining company procedures, job duties and performance expectations
Inspected quality of finished products, making minor repairs to meet project expectations
Meat Clerk
Marsh Supermarket
01.2013 - 06.2013
Follow approved procedures for receiving, weighing, processing and breaking down/cutting meat products
Kept detailed records of meat cuts to ensure accurate inventories
Cut, wrapped, weighed and labeled orders for customers
Filled daily specialized requests and completed wholesale orders
Checked products for temperature and expiration dates to maintain consumer safety
Cashier/Closer
Mickey and Bills Pizza
08.2012 - 04.2013
Maintains safe and clean working environment by complying with procedures, rules, and regulations
Education
HIGH SCHOOL DIPLOMA -
Decatur Central High School
Indianapolis, IN
12.2019
ASSOCIATE's - Information Technology
Indiana Wesleyan University
Indianapolis, IN
12.2019
Skills
PC proficient
Desktop support
Effective Leader
Application installations
System performance optimization
Debugging
Helpdesk services
Software deployment management
Troubleshooting and diagnostics
Application support
Operating system management
Peripheral maintenance
Software configuration
Leadership
Timeline
IT Technician
Decatur Middle School & High School
08.2020 - Current
Zund Operator
Firehouse Image Center
10.2017 - 08.2020
HP Indigo Printer
Firehouse Image Center
10.2016 - 08.2017
Production Supervisor & Inventory Supervisor
Indy Imaging, Inc
07.2014 - 10.2016
QC Inspector
Indy Imaging, Inc
06.2013 - 06.2014
Meat Clerk
Marsh Supermarket
01.2013 - 06.2013
Cashier/Closer
Mickey and Bills Pizza
08.2012 - 04.2013
ASSOCIATE's - Information Technology
Indiana Wesleyan University
HIGH SCHOOL DIPLOMA -
Decatur Central High School
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